Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

NCT ID: NCT04994691

Last Updated: 2024-08-28

Study Results

Results available

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Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

945 participants

Study Classification

INTERVENTIONAL

Study Start Date

2021-07-30

Study Completion Date

2022-02-28

Brief Summary

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Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

Detailed Description

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Conditions

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Health Care Utilization

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

TRIPLE

Participants Caregivers Outcome Assessors

Study Groups

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No message

No message sent

Group Type PLACEBO_COMPARATOR

No Message

Intervention Type OTHER

No messages are sent

Standard message

2 MyChart reminders that child is overdue for well child check visit

Group Type ACTIVE_COMPARATOR

Standard message

Intervention Type OTHER

2 MyChart reminders that child is overdue for well child check visit

Tailored message

2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Group Type ACTIVE_COMPARATOR

Tailored message

Intervention Type OTHER

2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Interventions

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No Message

No messages are sent

Intervention Type OTHER

Standard message

2 MyChart reminders that child is overdue for well child check visit

Intervention Type OTHER

Tailored message

2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* age 6-17 years
* has not had a well child check in past 365 days
* no future well child check visit scheduled
* parent preferred language = English or Spanish

Exclusion Criteria

* no active MyChart account
Minimum Eligible Age

6 Years

Maximum Eligible Age

17 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Children's Hospital Medical Center, Cincinnati

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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William Brinkman, MD

Role: PRINCIPAL_INVESTIGATOR

Cincinnati Children's

Locations

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Cincinnati Children's Hospital Medical Center

Cincinnati, Ohio, United States

Site Status

Countries

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United States

References

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Berset AE, Burkhardt MC, Xu Y, Mescher A, Brinkman WB. Effect of Electronic Outreach Using Patient Portal Messages on Well Child Care Visit Completion: A Randomized Clinical Trial. JAMA Netw Open. 2022 Nov 1;5(11):e2242853. doi: 10.1001/jamanetworkopen.2022.42853.

Reference Type DERIVED
PMID: 36399342 (View on PubMed)

Provided Documents

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Document Type: Study Protocol and Statistical Analysis Plan

View Document

Other Identifiers

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2020-0769-2

Identifier Type: -

Identifier Source: org_study_id

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