Improving Gap Closure Rates Using a Predictive Model

NCT ID: NCT04806984

Last Updated: 2023-03-28

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

34896 participants

Study Classification

OBSERVATIONAL

Study Start Date

2021-02-09

Study Completion Date

2022-02-27

Brief Summary

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NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

Detailed Description

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Conditions

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Communication Appointments and Schedules

Study Design

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Observational Model Type

OTHER

Study Time Perspective

OTHER

Study Groups

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Call center phone call

Participants randomized to this arm will receive a phone call from the call center reminding them to schedule their appointments.

Participant outreach

Intervention Type OTHER

Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

No call center phone call

Participants randomized to this arm will not receive a phone call from the call center reminding them to schedule their appointments.

No interventions assigned to this group

MyChart message

Participants randomized to this arm will receive an automated MyChart message reminding them to schedule their appointments.

Participant outreach

Intervention Type OTHER

Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

No MyChart message

Participants randomized to this arm will not receive an automated MyChart message reminding them to schedule their appointments.

No interventions assigned to this group

Interventions

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Participant outreach

Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Patients in the NYU Langone network who are due for gaps in care.

Exclusion Criteria

* Patients in the NYU Langone network are not due for gaps in care.
Minimum Eligible Age

3 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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NYU Langone Health

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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Leora Horwitz, MD

Role: PRINCIPAL_INVESTIGATOR

NYU Langone Health

Locations

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NYU Langone Health

New York, New York, United States

Site Status

Countries

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United States

Other Identifiers

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QI-CIN Gaps Predictive Model

Identifier Type: -

Identifier Source: org_study_id

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