Increasing Patient Engagement in the Annual Well Visits Program

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

5475 participants

Study Classification

OBSERVATIONAL

Study Start Date

2018-02-19

Study Completion Date

2019-07-24

Brief Summary

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NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

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Detailed Description

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Conditions

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Annual Visit, Well Visit

Study Design

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Observational Model Type

COHORT

Study Time Perspective

PROSPECTIVE

Study Groups

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Current Script Version

This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.

Current Script

Intervention Type OTHER

This is the version of the phone call script currently used at NYU Langone Health.

Script Iterations

This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.

Alternate Script Iterations

Intervention Type OTHER

Intervention includes various iterations of the phone call script (different wording or script structure).

Interventions

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Current Script

This is the version of the phone call script currently used at NYU Langone Health.

Intervention Type OTHER

Alternate Script Iterations

Intervention includes various iterations of the phone call script (different wording or script structure).

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.