MyChart Proxy Outreach to Parents (MyPOP)

NCT ID: NCT05989308

Last Updated: 2025-07-29

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

RECRUITING

Clinical Phase

NA

Total Enrollment

5200 participants

Study Classification

INTERVENTIONAL

Study Start Date

2024-10-15

Study Completion Date

2025-09-30

Brief Summary

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The goal of this randomized controlled trial is to assess the extent to which different modes of contacting parents who have not yet enabled to access to their children's medical records will result in greater proxy access. The main questions the study aims to answer are:

* will outreach via text or patient portal message result in more parents having access than usual care (which is in-office suggestions to get access).
* which mode - text or portal - will get more parents access. Participants will get a text message, or a portal message through their own patient portal, or no message. The investigators will check access to see which group has increased more during the study period.

Detailed Description

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This study aims to evaluate the feasibility and impact of contacting parents/guardians of children seen in pediatric primary care practices to establish their proxy access to the EHR patient portal, called "MyChart." The primary objective of the study is to determine if directly messaging a guardian results in activation of proxy access to a child's MyChart at a higher rate compared with no specific messaging (usual care).

A secondary objective of the study is to compare messaging strategies, with one arm being a message to the guardian's patient portal, and the other text messaging.

Another secondary objective of the study is to ascertain whether sending information about activation to a guardian via text or email (as preferred) will result in self-activating their own Electronic Health Record (EHR) patient portal access.

At the conclusion of the study, the investigators will determine best-method for activation and utilize this method to invite guardians initially randomized to the usual-care arm of the study.

Conditions

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Health Technology

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

JDAT will access EHR visit data for these offices to establish the child patient pool and identify guardians.
Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Study Groups

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Usual Care

Care as usual

Group Type NO_INTERVENTION

No interventions assigned to this group

Preferred Modality

Text or email message to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Group Type EXPERIMENTAL

Email

Intervention Type BEHAVIORAL

Email message sent to guardian with proxy information.

Text

Intervention Type BEHAVIORAL

Text message sent to guardian with proxy information.

Patient Portal

Patient portal message (MyChart) to guardian with proxy information. If the guardian has no personal MyChart access, before sending proxy information to set up access to their child's MyChart, the investigators will message the guardian up to two times with information enabling them to access their personal MyChart.

Group Type EXPERIMENTAL

Patient Portal Message

Intervention Type BEHAVIORAL

Patient portal message (MyChart) to guardian with proxy information.

Interventions

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Email

Email message sent to guardian with proxy information.

Intervention Type BEHAVIORAL

Text

Text message sent to guardian with proxy information.

Intervention Type BEHAVIORAL

Patient Portal Message

Patient portal message (MyChart) to guardian with proxy information.

Intervention Type BEHAVIORAL

Eligibility Criteria

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Inclusion Criteria

* Guardian of a child aged ≤12 years seen in one of the two identified health centers within the last 3 years with guardian status and contact information documented in the child's EHR

Exclusion Criteria

* Preferred method of contact for guardians with no MyChart is telephone or physical letter to home
* Guardians with EHR proxy access already activated for all children in their care.
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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Yale University

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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Ada Fenick, MD

Role: PRINCIPAL_INVESTIGATOR

Yale University

Locations

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Cornell Scott Hill Health Center

New Haven, Connecticut, United States

Site Status RECRUITING

Fair Haven Community Health Center

New Haven, Connecticut, United States

Site Status RECRUITING

Yale New Haven Health

New Haven, Connecticut, United States

Site Status NOT_YET_RECRUITING

Yale School of Medicine

New Haven, Connecticut, United States

Site Status NOT_YET_RECRUITING

Countries

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United States

Central Contacts

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Ada Fenick, MD

Role: CONTACT

203-688-2475

Other Identifiers

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000

Identifier Type: OTHER

Identifier Source: secondary_id

2000034372

Identifier Type: -

Identifier Source: org_study_id

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