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Improving Follow-Up Adherence in a Primary Eye Care Setting

NCT ID: NCT02001129

Last Updated: 2016-11-29

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

100 participants

Study Classification

INTERVENTIONAL

Study Start Date

2013-08-31

Study Completion Date

2014-08-31

Brief Summary

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This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

Detailed Description

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The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Conditions

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Eye Diseases

Keywords

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Eye care adherence health care utilization

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

FACTORIAL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Study Groups

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Automated Telephone System

In addition to a standardized reminder letter, participants also received a telephone call from an automated system to remind them of a recommended follow-up appointment.

Group Type EXPERIMENTAL

Personalized Telephone Call

Intervention Type BEHAVIORAL

Participants receive reminder phone calls by study staff.

Usual Care

Intervention Type BEHAVIORAL

Participants receive a standard reminder letter in the mail.

Personalized Telephone Call

In addition to the usual care letter, a staff member called participants one month prior of recommended follow-up appointment. During this call, participants were given the option to schedule an appointment.

Group Type EXPERIMENTAL

Automated Telephone System

Intervention Type BEHAVIORAL

Participants receive automated reminder phone calls.

Usual Care

Intervention Type BEHAVIORAL

Participants receive a standard reminder letter in the mail.

Usual Care

Participants randomized to this arm receive a "usual care" letter which is a standard reminder letter from the primary eye care office. This is usual practice in many primary eye care facilities.

Group Type ACTIVE_COMPARATOR

Usual Care

Intervention Type BEHAVIORAL

Participants receive a standard reminder letter in the mail.

Interventions

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Automated Telephone System

Participants receive automated reminder phone calls.

Intervention Type BEHAVIORAL

Personalized Telephone Call

Participants receive reminder phone calls by study staff.

Intervention Type BEHAVIORAL

Usual Care

Participants receive a standard reminder letter in the mail.

Intervention Type BEHAVIORAL

Other Intervention Names

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Patient appointment message 2000 Study staff phone call Reminder letter sent in the mail.

Eligibility Criteria

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Inclusion Criteria

* Age: Over 18 years
* Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013.
* Access to a telephone

Exclusion Criteria

* Does not speak English
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Wills Eye

OTHER

Sponsor Role lead

Responsible Party

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Julia Haller

Ophthalmologist-in-Chief

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Lisa Hark, PhD

Role: STUDY_DIRECTOR

Wills Eye

Locations

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Wills Eye Hospital

Philadelphia, Pennsylvania, United States

Site Status

Countries

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United States

References

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Callinan CE, Kenney B, Hark LA, Murchison AP, Dai Y, Leiby BE, Mayro EL, Bilson J, Haller JA. Improving Follow-Up Adherence in a Primary Eye Care Setting. Am J Med Qual. 2017 Jan/Feb;32(1):73-79. doi: 10.1177/1062860615616860. Epub 2016 Jul 10.

Reference Type BACKGROUND
PMID: 26656245 (View on PubMed)

Other Identifiers

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WEF 14-040

Identifier Type: -

Identifier Source: org_study_id