Encouraging Overdue Healthcare Appointment Scheduling Among Patients With Chronic Diseases
NCT ID: NCT05000619
Last Updated: 2022-12-01
Study Results
The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.
Basic Information
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COMPLETED
NA
21562 participants
INTERVENTIONAL
2021-07-12
2022-08-26
Brief Summary
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Detailed Description
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In the present study, patients will either receive a mailer (with a message encouraging them to schedule an appointment with their physician), or no mailer. The purpose of the study is to compare three different mailers to assess which is most effective at encouraging patients to schedule and attend an appointment. The three mailers include (1) a standard outreach postcard (emphasizing that we are "checking in" with the patient), and, informed by behavioral science research, (2) a postcard with a cartoon and humorous messages and (3) a letter signed by a physician. The study will compare the effectiveness of the three experimental mailer arms to each other and to a no-contact control arm.
Conditions
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Study Design
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RANDOMIZED
PARALLEL
HEALTH_SERVICES_RESEARCH
DOUBLE
Study Groups
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Outreach Postcard
This group receives a postcard with a stock image on the front and a message encouraging regular visits to manage health on the back.
Outreach mailer
Postcard or letter
Humorous Postcard
This group receives a postcard with with a cartoon image and a visit-related joke on the front and a humorous message on the back, with additional information about why visits are important, and what to expect at the appointment.
Outreach mailer
Postcard or letter
Humor/Salience
Funny cartoon
Information
Information about benefits of the appointment
Physician Letter
This group receives a personalized letter signed by a physician with information about why visits are important, and what to expect at the appointment.
Outreach mailer
Postcard or letter
Doctor's authority
Letter from a doctor
Information
Information about benefits of the appointment
No-contact Control
This group will not receive a study mailer during the trial.
No interventions assigned to this group
Interventions
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Outreach mailer
Postcard or letter
Humor/Salience
Funny cartoon
Doctor's authority
Letter from a doctor
Information
Information about benefits of the appointment
Eligibility Criteria
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Inclusion Criteria
* Chronic illness
* No appointment for \> 1 year
18 Years
ALL
No
Sponsors
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Geisinger Clinic
OTHER
Responsible Party
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Amir Goren
Program Director, Behavioral Insights Team
Principal Investigators
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Amir Goren, PhD
Role: PRINCIPAL_INVESTIGATOR
Geisinger Clinic
Locations
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Geisinger
Danville, Pennsylvania, United States
Countries
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Provided Documents
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Document Type: Statistical Analysis Plan
Other Identifiers
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2021-0442
Identifier Type: -
Identifier Source: org_study_id
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