Provider-Patient Communication Coaching

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

859 participants

Study Classification

INTERVENTIONAL

Study Start Date

2016-06-20

Study Completion Date

2020-01-30

Brief Summary

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To examine the effect of a coaching intervention on provider burnout and communication

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Care Transitions

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Detailed Description

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The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Conditions

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Provider Burnout Communication

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

SINGLE

Participants

Study Groups

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Intervention

Providers in this arm will receive a communication coaching intervention immediately post-randomization.

Group Type EXPERIMENTAL

Communication coaching

Intervention Type BEHAVIORAL

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Waitlist Control

Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.

Group Type OTHER

Communication coaching

Intervention Type BEHAVIORAL

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Interventions

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Communication coaching

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Intervention Type BEHAVIORAL