Optimizing the Patient Experience Through Provider Coaching or Communication Intervention

NCT ID: NCT06329557

Last Updated: 2025-03-06

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

ACTIVE_NOT_RECRUITING

Clinical Phase

NA

Total Enrollment

45 participants

Study Classification

INTERVENTIONAL

Study Start Date

2024-03-08

Study Completion Date

2026-02-28

Brief Summary

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Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.

Detailed Description

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Aims, purpose, or objectives:

To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.

Conditions

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Patient Satisfaction Communication

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

OTHER

Blinding Strategy

NONE

Study Groups

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Survey and Coaching

Individual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients.

Group Type ACTIVE_COMPARATOR

Intervention 1

Intervention Type BEHAVIORAL

Intervention 3

Survey and Communication Class

A one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend.

Group Type ACTIVE_COMPARATOR

Intervention 1

Intervention Type BEHAVIORAL

Intervention 3

No Intervention

Surveys only

Group Type NO_INTERVENTION

No interventions assigned to this group

Interventions

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Intervention 1

Intervention 3

Intervention Type BEHAVIORAL

Other Intervention Names

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Intervention 2

Eligibility Criteria

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Inclusion Criteria

• Clinicians of Primary Care Mayo Clinic

Exclusion Criteria

* Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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Mayo Clinic

OTHER

Sponsor Role lead

Responsible Party

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Summer V. Allen

Principal Investigator

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Summer V Allen

Role: PRINCIPAL_INVESTIGATOR

Mayo Clinic

Locations

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Mayo Clinic in Rochester

Rochester, Minnesota, United States

Site Status

Mayo Clinic

Rochester, Minnesota, United States

Site Status

Countries

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United States

Other Identifiers

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23-007188

Identifier Type: -

Identifier Source: org_study_id

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