The Impact Of Physician Communication On Family Inpatient Experience

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

WITHDRAWN

Clinical Phase

NA

Study Classification

INTERVENTIONAL

Study Start Date

2011-02-28

Study Completion Date

2011-08-31

Brief Summary

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Patient satisfaction is affected by physician communication styles and communication at the bedside. The investigators are conducting a randomized controlled trial involving both providers and families to determine if providers sitting down while talking with families, will improve one aspect of quality care delivered during an inpatient stay as measured by patient/family satisfaction. The investigators will additionally study the affects of the intervention on the following outcomes: family assessment of provider communication, readmission rates, and length of stay.

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Detailed Description

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Conditions

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Parental/Patient Satisfaction

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

SUPPORTIVE_CARE

Blinding Strategy

SINGLE

Outcome Assessors

Study Groups

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Provider sitting

Providers seated during communication through hospitalization

Group Type EXPERIMENTAL

Sitting

Intervention Type BEHAVIORAL

Providers will sit during inpatient family-centered walk rounds throughout the communication during rounds. The participating members of the care team (attending physician, resident and medical student) will remain seated while communicating with the patient and caregiver.

Provider standing (control)

Providers standing during communication through hospitalization

Group Type EXPERIMENTAL

Standing

Intervention Type BEHAVIORAL

Providers will stand during inpatient family-centered walk rounds throughout the communication during rounds. The participating members of the care team (attending physician, resident and medical student) will remain standing while communicating with the patient and caregiver.

Interventions

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Sitting

Providers will sit during inpatient family-centered walk rounds throughout the communication during rounds. The participating members of the care team (attending physician, resident and medical student) will remain seated while communicating with the patient and caregiver.

Intervention Type BEHAVIORAL

Standing

Providers will stand during inpatient family-centered walk rounds throughout the communication during rounds. The participating members of the care team (attending physician, resident and medical student) will remain standing while communicating with the patient and caregiver.

Intervention Type BEHAVIORAL

Eligibility Criteria

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Inclusion Criteria

* Providers: all attendings, residents, and medical students involved in the care of patients on the pediatric inpatient wards during the study period.
* Families (Parents or legal guardians and children):
* (1) inpatient admissions to the pediatrics medical service at Boston Medical Center
* (2) whose parents or guardian have agreed to participate in family centered walk rounds
* (3) patients age 17 or younger who have family members present at the bedside each morning of hospitalization
* (4) English speaking.

Exclusion Criteria

* (1) All patients/families that as part of admission justification involves social assessment and concern by the patient care team, including patients with neonatal abstinence syndrome, child maltreatment, and concern for neglect.
* (2) All patients transferred to or from PICU as part of their inpatient care
* (3) All patients transferred from an outside institution to the inpatient ward for further care secondary to progression of disease.

Maximum Eligible Age

17 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No