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911 Nurse Triage Line

NCT ID: NCT05589168

Last Updated: 2022-10-21

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

6053 participants

Study Classification

INTERVENTIONAL

Study Start Date

2018-04-19

Study Completion Date

2019-03-01

Brief Summary

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Each year, millions of Americans call 911 for time-sensitive issues that don't require Emergency Medical Services (EMS). In need of medical help, these callers may treat 911 as an entry point into the healthcare system, yet an ambulance to the emergency department can harm both their own long-term health and the health of others. In a field experiment in Washington, DC, the investigators randomly assign nurses directly into 911 calls in order to triage low-acuity calls. While other 911 reforms have denied callers access to alternative resources, this effort reforms 911 by offering appropriate care.

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Detailed Description

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Conditions

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Emergencies

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Study Groups

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Triage Nurse

Triage nurse

Group Type EXPERIMENTAL

Triage nurse

Intervention Type BEHAVIORAL

Triage nurse joins 911 call

No Triage Nurse

No triage nurse

Group Type ACTIVE_COMPARATOR

No triage nurse

Intervention Type BEHAVIORAL

Triage nurse does not join 911 call (business as usual)

Interventions

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Triage nurse

Triage nurse joins 911 call

Intervention Type BEHAVIORAL

No triage nurse

Triage nurse does not join 911 call (business as usual)

Intervention Type BEHAVIORAL

Eligibility Criteria

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Inclusion Criteria

* Low-acuity call

Exclusion Criteria

* Incarcerated
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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The Lab @ DC

OTHER_GOV

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Locations

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Office of Unified Communications

Washington D.C., District of Columbia, United States

Site Status

Countries

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United States

Related Links

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https://osf.io/j89ns/

Pre-Analysis Plan

Other Identifiers

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1-1033362-1

Identifier Type: -

Identifier Source: org_study_id

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