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Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

NCT ID: NCT01972087

Last Updated: 2016-11-09

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

157 participants

Study Classification

INTERVENTIONAL

Study Start Date

2013-09-30

Study Completion Date

2016-07-31

Brief Summary

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This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Detailed Description

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Conditions

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Cardiac Arrest

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

SINGLE_GROUP

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Study Groups

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Control

Participants randomized to the control arm receive no telephone simulation training.

Group Type NO_INTERVENTION

No interventions assigned to this group

Simulation Training

Participants randomized to the intervention arm receive telephone simulation training.

Group Type EXPERIMENTAL

Telephone simulation training

Intervention Type BEHAVIORAL

The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Interventions

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Telephone simulation training

The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Intervention Type BEHAVIORAL

Eligibility Criteria

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Exclusion Criteria

\-
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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Agency for Healthcare Research and Quality (AHRQ)

FED

Sponsor Role collaborator

University of Washington

OTHER

Sponsor Role lead

Responsible Party

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Hendrika Meischke

Professor

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Hendrika Meischke, PhD

Role: PRINCIPAL_INVESTIGATOR

University of Washington

References

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Stangenes SR, Painter IS, Rea TD, Meischke H. Delays in recognition of the need for telephone-assisted CPR due to caller descriptions of chief complaint. Resuscitation. 2020 Apr;149:82-86. doi: 10.1016/j.resuscitation.2020.02.013. Epub 2020 Feb 20.

Reference Type DERIVED
PMID: 32088255 (View on PubMed)

Meischke H, Painter IS, Stangenes SR, Weaver MR, Fahrenbruch CE, Rea T, Turner AM. Simulation training to improve 9-1-1 dispatcher identification of cardiac arrest: A randomized controlled trial. Resuscitation. 2017 Oct;119:21-26. doi: 10.1016/j.resuscitation.2017.07.025. Epub 2017 Jul 29.

Reference Type DERIVED
PMID: 28760696 (View on PubMed)

Meischke H, Painter I, Turner AM, Weaver MR, Fahrenbruch CE, Ike BR, Stangenes S. Protocol: simulation training to improve 9-1-1 dispatcher identification of cardiac arrest. BMC Emerg Med. 2016 Feb 1;16:9. doi: 10.1186/s12873-016-0073-6.

Reference Type DERIVED
PMID: 26830676 (View on PubMed)

Other Identifiers

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5R18HS021658-02

Identifier Type: AHRQ

Identifier Source: secondary_id

View Link

44640-EJ

Identifier Type: -

Identifier Source: org_study_id