Digital Versus Traditional Booking System for Clinical Appointments

NCT ID: NCT05270070

Last Updated: 2022-03-08

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

61 participants

Study Classification

OBSERVATIONAL

Study Start Date

2021-10-01

Study Completion Date

2022-02-01

Brief Summary

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In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.

Detailed Description

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Introduction: The impact of digital booking systems (DBS) on clinical care, administrative efficiency and health care costs have not previously been explored in the Canadian Forces Health Services. No show rates were shown to be reduced by 6-42% percent compared to traditional booking (TB) depending on the system and the clinic. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB.

Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.

Conditions

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Health Informatics

Study Design

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Observational Model Type

COHORT

Study Time Perspective

PROSPECTIVE

Study Groups

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Digital Booking

Patients bookings done through digital booking system.

Appointment booking system

Intervention Type OTHER

Patients were sent an email to book an appointment using the telephone/email versus a online booking system.

Traditional Booking

Patients bookings done through traditional booking like telephone or secure email.

Appointment booking system

Intervention Type OTHER

Patients were sent an email to book an appointment using the telephone/email versus a online booking system.

Interventions

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Appointment booking system

Patients were sent an email to book an appointment using the telephone/email versus a online booking system.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Patients that have never been seen for new consultations

Exclusion Criteria

* none
Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Canadian Department of National Defense

OTHER_GOV

Sponsor Role collaborator

Canadian Forces Health Services Centre Ottawa

OTHER

Sponsor Role lead

Responsible Party

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Gaurav Gupta

Principal Investigator

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Gaurav Gupta, MD

Role: PRINCIPAL_INVESTIGATOR

Canadian Forces Health Services Centre

Locations

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Canadian Forces Health Services Centre

Ottawa, Ontario, Canada

Site Status

Countries

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Canada

Other Identifiers

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E2021-11-048-008-0002

Identifier Type: -

Identifier Source: org_study_id

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