Digital Versus Traditional Booking System for Clinical Appointments
NCT ID: NCT05270070
Last Updated: 2022-03-08
Study Results
The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.
Basic Information
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COMPLETED
61 participants
OBSERVATIONAL
2021-10-01
2022-02-01
Brief Summary
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Detailed Description
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Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.
Conditions
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Study Design
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COHORT
PROSPECTIVE
Study Groups
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Digital Booking
Patients bookings done through digital booking system.
Appointment booking system
Patients were sent an email to book an appointment using the telephone/email versus a online booking system.
Traditional Booking
Patients bookings done through traditional booking like telephone or secure email.
Appointment booking system
Patients were sent an email to book an appointment using the telephone/email versus a online booking system.
Interventions
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Appointment booking system
Patients were sent an email to book an appointment using the telephone/email versus a online booking system.
Eligibility Criteria
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Inclusion Criteria
Exclusion Criteria
ALL
No
Sponsors
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Canadian Department of National Defense
OTHER_GOV
Canadian Forces Health Services Centre Ottawa
OTHER
Responsible Party
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Gaurav Gupta
Principal Investigator
Principal Investigators
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Gaurav Gupta, MD
Role: PRINCIPAL_INVESTIGATOR
Canadian Forces Health Services Centre
Locations
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Canadian Forces Health Services Centre
Ottawa, Ontario, Canada
Countries
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Other Identifiers
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E2021-11-048-008-0002
Identifier Type: -
Identifier Source: org_study_id
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