Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

NCT ID: NCT03470194

Last Updated: 2021-04-05

Basic Information

• Recruitment Status: COMPLETED
• Clinical Phase: NA
• Total Enrollment: 106 participants
• Study Classification: INTERVENTIONAL
• Study Start Date: 2017-12-15
• Study Completion Date: 2019-06-15

Brief Summary

The aim of the study is to determine if In-person interpreters increases patient satisfaction of URGYN office visits compared to the use of phone interpreter services for Limited English Proficient (LEP) patients

Detailed Description

This study is a randomized controlled trial. Patients presenting to the UMass Memorial UROGYN clinic will be screened for eligibility using the inclusion and exclusion criteria. LEP patients will be identified as patients that initiate conversation in a non-English language and are only able to communicate adequately regarding their medical problem in a non-English language.

After patients have been seen for their scheduled office visit, they will be invited to participate in the study. Once the patient has agreed to participate in the study the participant will be randomized. Study assignment will be revealed using sequentially numbered sealed opaque envelopes. Randomization will be performed using software and a block randomization scheme to yield a 50% chance of having an in-person interpreter.

Those assigned to the control group will receive phone translation services and the experimental group will have in person interpreters.

At the subsequent visit, demographic information will be collected and patients will then receive interpretation services from the phone or an in-person interpreter.

Conditions

Pelvic Floor Disorders

Study Design

• Allocation Method: RANDOMIZED
• Intervention Model: PARALLEL
• Primary Study Purpose: HEALTH_SERVICES_RESEARCH
• Blinding Strategy: NONE

Study Groups

Interpretation Modality: In person

Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit

Group Type: ACTIVE_COMPARATOR

Interpretation Modality: In Person

Intervention Type: OTHER

Use of In-Person interpretation support for LEP participant during clinical appointment

Interpretation Modality: Telephonic

Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit

Group Type: ACTIVE_COMPARATOR

Interpretation Modality: Telephonic

Intervention Type: OTHER

Use of telephonic interpretation support for LEP participant during clinical appointment

Interventions

Interpretation Modality: In Person

Use of In-Person interpretation support for LEP participant during clinical appointment

Intervention Type: OTHER

Interpretation Modality: Telephonic

Use of telephonic interpretation support for LEP participant during clinical appointment

Intervention Type: OTHER

Eligibility Criteria

Inclusion Criteria

• LEP speaking Spanish and Portuguese female patients presenting to the U Mass UROGYN clinic with or without Ad-hoc interpreters
• Spanish and Portuguese speaking female patients with LEP presenting to the U Mass UROGYN clinic for an office visit of any type

Exclusion Criteria

• Unable to provide consent
• Under 18 years of age
• Pregnant women
• Prisoners
• LEP subjects who decline interpreter services
• Non -Spanish or Non - Portuguese speaking subjects
• Patients with cognitive impairment
• Visually or hearing impaired patients
• Patients not requiring a follow up appointment

• Minimum Eligible Age: 18 Years
• Eligible Sex: FEMALE
• Accepts Healthy Volunteers: No

Sponsors

University of Massachusetts, Worcester

OTHER

Sponsor Role: lead

Responsible Party

Responsibility Role: SPONSOR

Principal Investigators

Michael Flynn, MD

Role: PRINCIPAL_INVESTIGATOR

UMass Worcester

Locations

U Mass Memorial Hospital

Worcester, Massachusetts, United States

Countries

United States

References

Taylor DL, Sierra T, Maheshwari D, Hall C, Leung K, Flynn M. Satisfaction With Telephone Versus In-Person Interpretation Services in Limited English-Proficient Urogynecology Patients: A Randomized Controlled Trial. Female Pelvic Med Reconstr Surg. 2021 Jun 1;27(6):388-392. doi: 10.1097/SPV.0000000000000880.

Reference Type: DERIVED

PMID: 32649326 (View on PubMed)

Provided Documents

Document Type: Study Protocol and Statistical Analysis Plan

View Document

Other Identifiers

H00013745

Identifier Type: -

Identifier Source: org_study_id