Trial Outcomes & Findings for Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial (NCT NCT03470194)

Last Updated: 2021-04-05

Results Overview

Patient satisfaction will be measured by a 14 - item questionnaire. The questionnaire was created, validated, and used in a previous study from the field of Emergency medicine. There are 3 subscales assessing patient satisfaction with interpreter, nursing, and physician. Satisfaction with interpreters was calculated using the summation index of 4 items. Satisfaction with physician and nursing communication was measure by a summated index of 5 items that measure increasing level of satisfaction with a likert scale. Answers ranged from 1 to 4 where 4 equaled "strongly agree" and 1 equaled "strongly disagree". All items were weighted on a 100 point scale to facilitate interpretation of the means. A lower score means less satisfaction/greater dissatisfaction and a higher score indicates more satisfaction/less dissatisfaction.

Recruitment status

COMPLETED

Study phase

Target enrollment

106 participants

Primary outcome timeframe

Immediately assessed after office visit

Results posted on

2021-04-05

Participant Flow

Participant milestones

Participant milestones
Measure	Interpretation Modality: In Person Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit Interpretation Modality: In Person: Use of In-Person interpretation support for LEP participant during clinical appointment	Interpretation Modality: Telephonic Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit Interpretation Modality: Telephonic: Use of telephonic interpretation support for LEP participant during clinical appointment
Overall Study STARTED	49	57
Overall Study COMPLETED	38	40
Overall Study NOT COMPLETED	11	17

Reasons for withdrawal

Reasons for withdrawal
Measure	Interpretation Modality: In Person Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit Interpretation Modality: In Person: Use of In-Person interpretation support for LEP participant during clinical appointment	Interpretation Modality: Telephonic Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit Interpretation Modality: Telephonic: Use of telephonic interpretation support for LEP participant during clinical appointment
Overall Study Lost to Follow-up	11	17

Baseline Characteristics

Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

Baseline characteristics by cohort

Baseline characteristics by cohort
Measure	Interpretation Modality: In Person n=49 Participants Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit Interpretation Modality: In Person: Use of In-Person interpretation support for LEP participant during clinical appointment	Interpretation Modality: Telephonic n=57 Participants Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit Interpretation Modality: Telephonic: Use of telephonic interpretation support for LEP participant during clinical appointment	Total n=106 Participants Total of all reporting groups
Age, Continuous	55.3 years STANDARD_DEVIATION 9.9 • n=5 Participants	52.4 years STANDARD_DEVIATION 13.8 • n=7 Participants	54.1 years STANDARD_DEVIATION 11.1 • n=5 Participants
Sex: Female, Male Female	49 Participants n=5 Participants	57 Participants n=7 Participants	106 Participants n=5 Participants
Sex: Female, Male Male	0 Participants n=5 Participants	0 Participants n=7 Participants	0 Participants n=5 Participants
Ethnicity (NIH/OMB) Hispanic or Latino	25 Participants n=5 Participants	30 Participants n=7 Participants	55 Participants n=5 Participants
Ethnicity (NIH/OMB) Not Hispanic or Latino	24 Participants n=5 Participants	27 Participants n=7 Participants	51 Participants n=5 Participants
Ethnicity (NIH/OMB) Unknown or Not Reported	0 Participants n=5 Participants	0 Participants n=7 Participants	0 Participants n=5 Participants
Language of Translation Spanish	25 Participants n=5 Participants	30 Participants n=7 Participants	55 Participants n=5 Participants
Language of Translation Portugese	24 Participants n=5 Participants	27 Participants n=7 Participants	51 Participants n=5 Participants

PRIMARY outcome

Timeframe: Immediately assessed after office visit

Outcome measures

Outcome measures
Measure	Interpretation Modality: In Person n=38 Participants Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit Interpretation Modality: In Person: Use of In-Person interpretation support for LEP participant during clinical appointment	Interpretation Modality: Telephonic n=40 Participants Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit Interpretation Modality: Telephonic: Use of telephonic interpretation support for LEP participant during clinical appointment
Patient Satisfaction	100 score on a scale Interval 92.9 to 100.0	94 score on a scale Interval 94.0 to 98.8

Adverse Events

Interpretation Modality: In Person

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Interpretation Modality: Telephonic

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Serious adverse events

Adverse event data not reported

Other adverse events

Adverse event data not reported

Additional Information

Dr Danielle Taylor

U Mass Memorial

Phone: 508-334-9840

Email: [email protected]

Results disclosure agreements

Principal investigator is a sponsor employee
Publication restrictions are in place