Effectiveness of WhatsApp (a Messenger Program) Usage in Emergency Department (ED)

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

300 participants

Study Classification

INTERVENTIONAL

Study Start Date

2015-10-31

Study Completion Date

2016-03-31

Brief Summary

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Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. The aim of this study was to determinate effectiveness of whatsApp usage for communication between physicians.

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Detailed Description

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Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. Many hospitals still use outdated pager systems as the foundation for clinical communication between physicians and other health care professionals. But, outdated pager systems contain some problems including long waiting-times for the return of a page, high costs, frequent interruptions, and the inability to identify the location or identity of the caller. This outdated communication technologies in healthcare can place patient safety at risk. Therefore they are no longer seen as an effective communication tool given the obvious advantages of Smart phones. WhatsApp Messenger, which is a messaging program for smart phones, is the most commonly used for communication in at present. As of September 2015, WhatsApp incorporated announced more than 900 million users. This is making it the most globally popular messaging application. WhatsApp Messenger have been started to be used for communication in healthcare. So, this study aims to trial the effect of whatsApp usage for communication between physicians.

Study Design and Setting: A prospective, randomized, double-blind, controlled, single-center, clinical trial was conducted in ED of a tertiary care university hospital with an annual census of approximately 200,000 visits.

Conditions

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Communication

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

QUADRUPLE

Participants Caregivers Investigators Outcome Assessors

Study Groups

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whatsApp messages

consultations in the experimental group will be generated with whatsApp. Patients' all radiographies, laboratory results, electrocardiographs, tomography images, wound images and/or extremity pictures will be sent to consultant physician via whatsApp.

Group Type EXPERIMENTAL

whatsApp

Intervention Type OTHER

whatsApp application will be used for consultations.

control group

consultations in the control group will be generated without whatsApp.

Group Type OTHER

without whatsApp

Intervention Type OTHER

whatsApp application will be not used for consultations.

Interventions

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whatsApp

whatsApp application will be used for consultations.

Intervention Type OTHER

without whatsApp

whatsApp application will be not used for consultations.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

1. Adult patients who performed consultation in emergency department.
2. Patients who are consulted to a physician using whatsApp on a regular basis and who is chosen by an assistant blinded to the study.

Exclusion Criteria

1. Patients below 18 years of age
2. Missing emergency service consultations
3. Patients with more than one consultation call
4. Consultations which do not determined the arrival duration to emergency service

Minimum Eligible Age

19 Years

Maximum Eligible Age

80 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No