The Patient's First Point of Contact

NCT ID: NCT06067672

Last Updated: 2023-10-05

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

RECRUITING

Total Enrollment

150 participants

Study Classification

OBSERVATIONAL

Study Start Date

2023-08-15

Study Completion Date

2027-12-31

Brief Summary

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The overall objective of this observational study is to investigate practices of communication and decision-making during nurses' initial assessment of patients' health problems in primary care, examine working mechanisms in good practices and develop feasible solutions.

The specific aims are:

1. To investigate patients' expectations and experiences with the communication and decision-making during their first contact with a registered nurse (RN) in primary care.
2. To investigate patient-RN communication on the level of patient involvement.
3. To investigate RNs' actual communication, assessments and decision-making, value conflicts and the challenges and strategies they use in prioritizing.
4. To analyse the underlying working mechanisms of good communication practices.
5. To develop methodologies for facilitating efficient processes in assessing, managing, and prioritizing patients in primary care for RNs.

Project PINPOINT aims for a prospective multicenter study, using various methods for data collection and analysis.

Detailed Description

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Conditions

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Nurse-Patient Relations

Study Design

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Observational Model Type

OTHER

Study Time Perspective

PROSPECTIVE

Interventions

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Observations to investigate the current practices of communication and decision-making during Nurse-patient consultations

No intervention

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Registered Nurses at primary care centres and patients seeking primary care for a new health concern or a new episode of a problem

Exclusion Criteria

* Patients visiting the primary care nurse with a chronic or continuous health problem
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Mälardalen University

OTHER

Sponsor Role collaborator

Netherlands Instititute for Health Services Research

OTHER

Sponsor Role collaborator

Vastra Gotaland Region

OTHER_GOV

Sponsor Role collaborator

University of Boras

OTHER

Sponsor Role lead

Responsible Party

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Annelie J Sundler

Professor

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Annelie Sundler, Professor

Role: PRINCIPAL_INVESTIGATOR

University of Borås

Locations

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University of Borås

Borås, , Sweden

Site Status RECRUITING

Countries

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Sweden

Central Contacts

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Annelie Sundler, Professor

Role: CONTACT

+4633 4354000

Facility Contacts

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Annelie Sundler, Professor

Role: primary

References

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Ostensson S, Acuna Mora M, Darcy L, Saarnio Huttu L, Van Dulmen S, Sundler AJ. Patient-Registered Nurse Communication: Exploring Patients' Expectations and Experience in Primary Care Consultations. Health Expect. 2025 Aug;28(4):e70353. doi: 10.1111/hex.70353.

Reference Type DERIVED
PMID: 40696861 (View on PubMed)

Sundler AJ, Heden L, Holmstrom IK, van Dulmen S, Bergman K, Ostensson S, Ostman M. The patient's first point of contact (PINPOINT) - protocol of a prospective multicenter study of communication and decision-making during patient assessments by primary care registered nurses. BMC Prim Care. 2023 Nov 29;24(1):249. doi: 10.1186/s12875-023-02208-0.

Reference Type DERIVED
PMID: 38031004 (View on PubMed)

Other Identifiers

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FO2023/171

Identifier Type: -

Identifier Source: org_study_id

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