Improving Discharge Communication in the Emergency Department Through Information Structuring

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

196 participants

Study Classification

INTERVENTIONAL

Study Start Date

2015-04-30

Study Completion Date

2017-04-30

Brief Summary

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The goal of the proposed study is to assess the potential of information structuring for improving discharge communication. Specifically, the investigators aim to examine the advantages of an information-structuring skills training for physicians (compared to an empathy skills training) on discharge communication and associated patient outcomes, such as patients' information recall and adherence to physician recommendations. The investigators hypothesize that patients receiving structured discharge information from their trained physicians will be able to recall more information and show higher adherence to recommendations relative to controls (i.e., patients receiving discharge information from doctors trained in empathy skills).

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Detailed Description

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Conditions

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Information Structuring Skills Empathy Skills

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

SINGLE

Participants

Study Groups

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Information structuring skills training

Physicians received a communication skills training focusing on information structuring with the so-called book metaphor for a structured discharge communication with the patient.

Group Type EXPERIMENTAL

Communication skills training "information structuring skills"

Intervention Type BEHAVIORAL

Empathy skills training

Physicians received a communication skills training focusing on empathy skills with the acronym NURSE for an empathetic discharge communication with the patient.

Group Type ACTIVE_COMPARATOR

Communication skills training "empathy skills"

Intervention Type BEHAVIORAL

Interventions

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Communication skills training "empathy skills"

Intervention Type BEHAVIORAL

Communication skills training "information structuring skills"

Intervention Type BEHAVIORAL

Eligibility Criteria

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Inclusion Criteria

* Outpatients with chest pain
* Outpatients with abdominal pain

Exclusion Criteria

* Patients younger than 18 years of age (limited ability to provide informed consent)
* Patients with limited ability to communicate in German, the default language at the hospital (confounder related to language proficiency)
* Patients with dementia (confounder arising from pathological memory deficits)

Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No