Evaluation of the Quality of Chat Conversations With the Suicide Helpline Zelfmoordlijn 1813
NCT ID: NCT07176156
Last Updated: 2025-09-16
Study Results
The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.
Basic Information
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NOT_YET_RECRUITING
373 participants
OBSERVATIONAL
2025-09-23
2026-12-31
Brief Summary
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This study, led by the Flemish Centre of Expertise in Suicide Prevention (VLESP) in collaboration with the Centre for Suicide Prevention (CPZ), aims to better understand how people experience the chat service of the Zelfmoordlijn 1813. While previous research has looked at the impact of phone conversations, little is known about how chat conversations affect suicidal thoughts and feelings.
To explore this, people who contact the chat service will be invited to fill out a short questionnaire before and after their conversation. These questionnaires take about 3 minutes each and are completely voluntary. They ask about feelings like hopelessness, crisis, and perceived support, as well as satisfaction with the chat.
The goal is to improve the quality of chat-based crisis support and ensure that people in emotional distress receive the best possible help. This research will help strengthen suicide prevention efforts in Flanders.
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Detailed Description
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Conditions
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Study Design
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CASE_ONLY
CROSS_SECTIONAL
Study Groups
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Users of the Zelfmoord1813 chat service
Participants in this study are individuals who contact the chat service of the Zelfmoordlijn 1813 and meet the following criteria:
* They are 16 years or older
* They are chatting on their own behalf (not for someone else)
Participation is entirely voluntary. Before and after the chat conversation, eligible participants are invited to complete a short questionnaire to help researchers understand how the chat affects their emotional state and suicidal thoughts.
No intervention
Observational one-time questionnaire study without intervention
Interventions
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No intervention
Observational one-time questionnaire study without intervention
Eligibility Criteria
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Inclusion Criteria
* they are chatting on their own behalf (not for someone else)
Exclusion Criteria
16 Years
ALL
No
Sponsors
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University Ghent
OTHER
Responsible Party
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Principal Investigators
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Gwendolyn Portzky, PhD
Role: PRINCIPAL_INVESTIGATOR
Flemish Centre of Expertise in Suicide Prevention (Ghent University)
Locations
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Flemish Centre of Expertise in Suicide Prevention, Ghent University
Ghent, East-Flanders, Belgium
Countries
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Central Contacts
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Facility Contacts
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Other Identifiers
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ONZ-2025-0321
Identifier Type: -
Identifier Source: org_study_id
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