Patient/Caregiver Perceived Quality of Care

NCT ID: NCT06013124

Last Updated: 2024-06-14

Basic Information

• Recruitment Status: UNKNOWN
• Total Enrollment: 100 participants
• Study Classification: OBSERVATIONAL
• Study Start Date: 2021-01-26
• Study Completion Date: 2024-12-15

Brief Summary

Hospitals quality, safety, and staff workload problems are common in all countries. Findings from the multicountry Nurse forecasting in Europe (RN4CAST) cross sectional study show that patient risk of mortality within a 30 days of hospital stay increases of 7% when a patient is added to the nurse-patient 1:6 proportion in a surgical unit; in Italy, the ratio was found to be 9.5 patients per nurse. Organizational environment, health workers wellbeing and work satisfaction were also found to impact patient safety and perceived patient satisfaction; hospitals nurses high workload, work dissatisfaction and burnout were found related to poor patients outcomes. In a systematic review and meta-analysis, an association of more than 60% between physicians and nurses development of burnout and patient safety in pediatric settings was found; when health workers wellness and teamwork in wards was poor lower perceptions of safety culture was found. Moreover, occupational exposure to medically complex children and their families along with direct care providers unexpressed grief further increase pediatric settings staff risk of developing burnout syndrome and compassion fatigue. Recent findings of Covid-19 pandemic negative impact on health workers well-being worldwide also enhances the risk of compromising the quality of care provided. The aim of this study is to evaluate factors that affect health workers well-being, their perception of work environment and patient/caregiver satisfaction and perceived quality of care in a maternal and child health hospital.

Conditions

Maternal and Child Health

Study Design

• Observational Model Type: CASE_ONLY
• Study Time Perspective: CROSS_SECTIONAL

Interventions

Work environment, well-being, customer satisfaction

Evaluation hospital work environment, staff well-being features and patients/caregivers satisfaction and perceived quality of care

Intervention Type: OTHER

Eligibility Criteria

Inclusion Criteria

• Health workers directly involved in patients care and employed for more than 6 months
• Patients (adults, school-aged children)
• Caregivers of children

Exclusion Criteria

• Health workers employed for less than 6 months

• Minimum Eligible Age: 6 Years
• Maximum Eligible Age: 60 Years
• Eligible Sex: ALL
• Accepts Healthy Volunteers: No

Sponsors

IRCCS Burlo Garofolo

OTHER

Sponsor Role: lead

Responsible Party

Responsibility Role: SPONSOR

Principal Investigators

Raffaella Raffaella, MSC

Role: PRINCIPAL_INVESTIGATOR

IRCCS materno infantile Burlo Garofolo

Locations

IRCCS Burlo Garofolo

Trieste, , Italy

Site Status: RECRUITING

Countries

Italy

Central Contacts

Raffaella Dobrina, MSC

Role: CONTACT

raffaella.dobrina@burlo.trieste.it

+39 040 3785111

Facility Contacts

Raffaella Dobrina, MS

Role: primary

raffaella.dobrina@burlo.trieste.it

+390403785

Other Identifiers

RC 46/20

Identifier Type: -

Identifier Source: org_study_id