Endoscopy-related Phone Consultation During the COVID-19 Outbreak

NCT ID: NCT04344964

Last Updated: 2020-07-09

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

186 participants

Study Classification

OBSERVATIONAL

Study Start Date

2020-04-15

Study Completion Date

2020-07-03

Brief Summary

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The aim of this study is to evaluate patient and consultant experiences with phone consultations for endoscopy-related outpatient appointments during the COVID-19 outbreak.

Detailed Description

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Telephone consultations as a method for telehealth do not provide visual cues and limit interpretation of visual signs such as visualization of skin lesions. However, the need of such feedback is almost non-existent for endoscopy-related consultations as their purpose is focused. The main foci of endoscopy-related outpatient clinics are two: 1 - inform and consent the patient for an endoscopic procedure that is to be done in the near future; 2 - explain the results of a recent procedure already performed and which has a copy provided to the patient. Therefore, phone consultations might be a good fit for endoscopy-related outpatient clinics. The practicalities and indications for the use of phone consults has been described by van Galen \& Car (2018) and fit the above description.

Patients will be invited to participate only after the consultation have been finalised and all questions regarding the endoscopic procedure to be done/that was done have been clarified. Patients and consultants will fill questionnaires to evaluate the phone consultation.

The primary outcome will the the comparison of "failed to attend" (FTA) occurrences compared to a similar period of the past year. Secondary outcomes will be patients' and consultants' satisfaction with the phone consultation.

Conditions

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Colon Polyp Colon Disease Reflux, Gastroesophageal Varices, Esophageal

Study Design

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Observational Model Type

CASE_CONTROL

Study Time Perspective

PROSPECTIVE

Study Groups

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Phone consult group

Information collected prospectively on FTA patients and questionnaire (satisfaction)

None - NA

Intervention Type OTHER

Observational study

Face-to-face consult group

Information collected retrospectively on FTA patients

None - NA

Intervention Type OTHER

Observational study

Interventions

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None - NA

Observational study

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Patients booked for an outpatient consultation in the Post-Endoscopy clinic or Advanced Endoscopy clinic
* Consultation determined to be held over the phone as per preventive measures due to the COVID-19 outbreak
* Age \> 18 years
* Ability to give informed consent

Exclusion Criteria

* Phone consultation done with a relative as per patient's preference or inability to talk over the phone
* Patient that is deemed as confused/not able to understand
* Unwilling/unable to participate in the post-consultation survey
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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Austin Health

OTHER_GOV

Sponsor Role lead

Responsible Party

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Leonardo Zorron Cheng Tao Pu

Endoscopy Fellow

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Sujievvan Chandran, MD

Role: PRINCIPAL_INVESTIGATOR

Consultant Gastroenterologist

Locations

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Austin Health

Melbourne, Victoria, Australia

Site Status

Countries

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Australia

References

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Barsom EZ, Jansen M, Tanis PJ, van de Ven AWH, Blusse van Oud-Alblas M, Buskens CJ, Bemelman WA, Schijven MP. Video consultation during follow up care: effect on quality of care and patient- and provider attitude in patients with colorectal cancer. Surg Endosc. 2021 Mar;35(3):1278-1287. doi: 10.1007/s00464-020-07499-3. Epub 2020 Mar 20.

Reference Type BACKGROUND
PMID: 32198552 (View on PubMed)

van Galen LS, Car J. Telephone consultations. BMJ. 2018 Mar 29;360:k1047. doi: 10.1136/bmj.k1047. No abstract available.

Reference Type BACKGROUND
PMID: 29599197 (View on PubMed)

Other Identifiers

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38839

Identifier Type: -

Identifier Source: org_study_id

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