Using Mobile Phone Short Message Service (SMS) Reminders to Enhance Appointment Attendance in DM Patients

NCT ID: NCT03055702

Last Updated: 2017-02-16

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

UNKNOWN

Clinical Phase

NA

Total Enrollment

270 participants

Study Classification

INTERVENTIONAL

Study Start Date

2016-11-01

Study Completion Date

2018-03-30

Brief Summary

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A randomized controlled trial of patients with type 2 diabetes mellitus with multiple appointments into short message service group and control group. The attendance rate of these two groups of patients will be compared.

Detailed Description

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The main objective of this study is to evaluate the appointment attendance rate using SMS reminder of nurses and allied health appointments for diabetic patients, when compared to conventional telephone reminder and no reminder. We also aim at determine the factors associated with appointment attendance. Finally, we will also survey patients' acceptance and satisfaction to the SMS service.

This is a single blind randomization study. It will be carried out in Ha Kwai Chung General Outpatient Clinic.

The primary outcome of this study is to evaluate the attendance rate of each individual doctor, nurses and allied health clinic appointments for diabetic patients, as well as their overall attendance rates:

1. Diabetes Complication Screening Clinic (OPAS DMCS/RDNA)
2. Diabetes Nurse Intervention Clinic (OPAS DMIC/RDNI)
3. DM nurse group (OPAS RDNG)
4. Dietitian Counselling (OPAS DC/DG)
5. Physiotherapy (OPAS PTC/PTG)
6. Diabetes Doctor Session (OPAS RDR)
7. Retino photo Assessment (OPAS RDO)
8. Blood taking appointment (OPAS LABT)

The secondary outcomes are:

* Acceptance Rate of SMS Reminder Vs Telephone Reminder Vs no reminder
* Factors associated with acceptance of SMS

1. Personal Parameters: Age, sex, educational level, occupation, mobile phone models, Habit of using mobile phone service
2. Disease Parameters: Number and types of comorbidity, disease control (by biochemical markers)
3. Quality of Life (by SF-6D)
* Reported adverse effects of the reminder system
* Chang in biochemical markers (BMI, HbA1c, LDL-c level) 6-9 months later

Subjects who agreed to participate in this study will first receive a survey on the acceptance of SMS service. For those agree to receive SMS reminder, they will be randomized to:

1. an SMS remind them to come for scheduled clinic appointment 24-72 hours before, or
2. usual care with no reminder / telephone reminder.

Conditions

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Appointments and Schedules Diabetes Mellitus, Type 2

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Study Groups

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SMS group

receive a mobile phone text reminder for scheduled clinic appointment 24-72 hours before,

Group Type EXPERIMENTAL

Mobile phone text message reminder

Intervention Type OTHER

an SMS remind subjects to come for scheduled clinic appointment 24-72 hours before

Usual care group

Usual care, either telephone reminder or no reminder

Group Type NO_INTERVENTION

No interventions assigned to this group

Interventions

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Mobile phone text message reminder

an SMS remind subjects to come for scheduled clinic appointment 24-72 hours before

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* With diagnosis of type 2 diabetes
* Have more than 1 clinic services appointment under RAMP-DM programme:

(e.g. blood taking, diabetic nurse individual counselling, group education, diabetic complication screening, retinal photo assessment, dietician counselling, etc)

Exclusion Criteria

1. Cannot read or receive appointment schedule on mobile phone
2. Do not speak Cantonese/English or read Chinese/English
3. Mentally incapacitated
4. Pregnant Women
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Hospital Authority, Hong Kong

OTHER_GOV

Sponsor Role collaborator

The University of Hong Kong

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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Man Chi Dao, M.B.B.S.

Role: PRINCIPAL_INVESTIGATOR

Resident

Locations

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Ha Kwai Chung General Outpatient Clinic

Kwai Chung, Hong Kong, Hong Kong

Site Status RECRUITING

Countries

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Hong Kong

Central Contacts

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Man Chi Dao, M.B.B.S.

Role: CONTACT

+85236515411

Facility Contacts

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Man Chi Dao

Role: primary

+85236515411

Other Identifiers

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KW/EX-16-104(100-10)

Identifier Type: -

Identifier Source: org_study_id

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