Automated SMS-Based Appointment Validation Tool

NCT ID: NCT01671189

Last Updated: 2012-08-23

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

UNKNOWN

Clinical Phase

EARLY_PHASE1

Total Enrollment

300 participants

Study Classification

INTERVENTIONAL

Study Start Date

2012-10-31

Study Completion Date

2013-12-31

Brief Summary

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Medic Mobile conceptualized and proposed the creation of an SMS-based appointment validation tool to automate appointment confirmation and rescheduling. Working in parallel with the San Mateo Medical Center (SMMC) electronic medical records (EMR) system, the software tool will automate reminders that request text responses from patients to either confirm or request to reschedule their upcoming appointments. While simple in concept, this tool aims to free up scarce clinical resources which are currently allocated to daily patient phone call reminders. With funding from a Bay Area foundation, the investigators will develop and pilot this open-source software tool in a 12-month randomized-controlled trial, slated to begin in October 2012. The endpoints of the study will aim to demonstrate improvements in both appointment adherence and glycemic control.

Detailed Description

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Conditions

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Diabetes Mellitus Type 2 Adult-onset Diabetes

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

PREVENTION

Blinding Strategy

NONE

Study Groups

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SMS Appointment Reminders

150 patients will be randomly assigned to the intervention arm of the study and receive text reminders about their upcoming appointments.

Group Type EXPERIMENTAL

SMS Reminder Software Tool

Intervention Type OTHER

The 150 patients in the intervention arm of the study will receive SMS reminders regarding their upcoming appointments. Working in parallel with the SMMC electronic medical records system, the software tool will automate reminders that request text responses from patients to either confirm or request to reschedule their upcoming appointments. This bidirectional text messaging system would not interfere with the clinics' existing reminder protocol.

Existing Reminder Protocol

150 patients will be randomly assigned to the control arm of the study and will not receive SMS reminders about their upcoming appointments. They will, however, be subject to the clinics' existing reminder protocol (phone call reminders by either clinic personnel or computer machine).

Group Type NO_INTERVENTION

No interventions assigned to this group

Interventions

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SMS Reminder Software Tool

The 150 patients in the intervention arm of the study will receive SMS reminders regarding their upcoming appointments. Working in parallel with the SMMC electronic medical records system, the software tool will automate reminders that request text responses from patients to either confirm or request to reschedule their upcoming appointments. This bidirectional text messaging system would not interfere with the clinics' existing reminder protocol.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Belong to Willow Clinic or Fair Oaks Clinic under the San Mateo Medical Center
* Have a diagnosis of type 2 diabetes as indicated by ICD-9 code of 249.xx or 250.xx
* Have a most recent hemoglobin A1c (HbA1c) level greater than 7%
* Are at least 18 years of age
* Have access to cell phone
* Are literate or live with a friend/family member who is literate and willing to handle associated text messages

Exclusion Criteria

* Have a terminal illness and prognosis of less than one year
* Are unable to demonstrate the ability to reply to an SMS and lack an appropriate proxy
* Are pregnant or expect to be pregnant in the next 6-9 months
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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San Mateo Medical Center

OTHER

Sponsor Role collaborator

Medic Mobile

INDUSTRY

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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Nadim Mahmud

Role: PRINCIPAL_INVESTIGATOR

Medic Mobile

Locations

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San Mateo Medical Center

San Mateo, California, United States

Site Status

Countries

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United States

Central Contacts

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Jessica Qu

Role: CONTACT

Phone: 415-728-2208

Email: [email protected]

Mainul Islam

Role: CONTACT

Phone: 415-328-7657

Email: [email protected]

Facility Contacts

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Mike Aratow, Dr.

Role: primary

Jeanette Aviles, Dr.

Role: backup

Related Links

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Other Identifiers

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SMMC-MCK-2012

Identifier Type: -

Identifier Source: org_study_id