Mobile Chat Service for Parents of Children in Pediatric Emergency Room
NCT ID: NCT06002542
Last Updated: 2023-08-21
Study Results
The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.
Basic Information
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UNKNOWN
NA
60 participants
INTERVENTIONAL
2023-07-20
2023-10-31
Brief Summary
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Main questions it aims to answer are:
* Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
* Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
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Detailed Description
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Main questions it aims to answer are:
* Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
* Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
Design :
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.
5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Conditions
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Study Design
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RANDOMIZED
PARALLEL
HEALTH_SERVICES_RESEARCH
NONE
Study Groups
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Information provided
Participants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information.
Information provided
get information at every stage of care in emergency room
Control
Participants are invited to the chat room and they can get information when they request it.
Control
Information is only provided when participants request it.
Interventions
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Information provided
get information at every stage of care in emergency room
Control
Information is only provided when participants request it.
Eligibility Criteria
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Inclusion Criteria
* Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
* Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
* Those who voluntarily agreed to participate in the study.
Exclusion Criteria
* Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
* Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.
18 Years
ALL
Yes
Sponsors
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Samsung Medical Center
OTHER
Responsible Party
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Principal Investigators
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Wonchul Cha, PhD
Role: STUDY_DIRECTOR
Samsung Medical Center
Locations
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Samsung Medical Center
Seoul, Gangnam, South Korea
Countries
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Central Contacts
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Facility Contacts
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Related Links
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ED CAHPS survey and guideline
Other Identifiers
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TMI
Identifier Type: -
Identifier Source: org_study_id
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