Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

100 participants

Study Classification

OBSERVATIONAL

Study Start Date

2023-05-17

Study Completion Date

2023-06-13

Brief Summary

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The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility.

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Detailed Description

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Conduct of research:

Patients who contacted the emergency call center and were referred to an unscheduled care center in the Haut-Rhin will be contacted by mail in the first instance. Ten to fifteen days after the call to the emergency call center, the investigator will contact the patient by phone, during which he/she will ask for the patient's oral consent to participate in the research and collect follow-up data using a standardized questionnaire.

If the investigator is unable to reach the patient, further attempts will be made to call the patient up to 30 days after the initial call. If there is no response after this time, patients will not be included the study.

Conditions

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Unscheduled Care

Study Design

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Observational Model Type

COHORT

Study Time Perspective

RETROSPECTIVE

Study Groups

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Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center

Phone questionnaire

Intervention Type OTHER

Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted.

Interventions

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Phone questionnaire

Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years)
* Referral to the Unscheduled Care Center by the Emergency Call Center

* Patient who does not answer phone within 30 days of call to the Emergency Call Center
* Patient who refuses to participate in the study
* Call for someone other than him or herself (except when a parent calls for his or her minor child)

Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No