Attitudes Towards Receiving Mental Health Care Using Telehealth During the Coronavirus Disease 2019 (COVID-19) Pandemic

Study Results

Results available

Outcome measurements, participant flow, baseline characteristics, and adverse events have been published for this study.

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Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

605 participants

Study Classification

OBSERVATIONAL

Study Start Date

2020-12-10

Study Completion Date

2021-01-31

Brief Summary

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The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.

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Detailed Description

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Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.

Conditions

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Psychiatric Disorder Mental Health Disorder Stress Adjustment Disorders

Study Design

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Observational Model Type

OTHER

Study Time Perspective

OTHER

Study Groups

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Mental Health patients starting pre-COVID

Patients receiving mental health care prior to and during the COVID-19 pandemic

No interventions

Intervention Type OTHER

This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic

Interventions

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No interventions

This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.