Patient-centered Development of the Cancer Support Community's Open to Options ®Chatbot Program

NCT ID: NCT04616651

Last Updated: 2022-08-11

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

TERMINATED

Clinical Phase

NA

Total Enrollment

18 participants

Study Classification

INTERVENTIONAL

Study Start Date

2021-03-25

Study Completion Date

2021-08-10

Brief Summary

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This study is designed to study the feasibility and acceptability of the Open to Options (O2O) Chatbot prototype. The O2O program is an existing patient support program with content currently delivered via in-person counseling with a trained mental health professional or via an existing web-based program (Let's Talk Treatment Options).The Chatbot is an automated, menu-based agent being developed in this study to extend the reach and accessibility of the O2O program via the Chatbot's "virtual coaching".

Detailed Description

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This is a pilot study to assess feasibility and acceptability, and to gather preliminary data on how patients with a diagnosis of cancer appraise being prepared for their upcoming visit with a cancer specialist. Participants will be randomized to take a survey either before or after their Chatbot interaction. The surveys collect participants' self-appraisal regarding preparedness for their upcoming appointment with a cancer physician, cancer distress and cancer anxiety. The study will examine whether patients who take the survey after viewing the Chatbot feel more prepared for their upcoming appointment than those who take the survey before the Chatbot interaction.

Conditions

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Cancer

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Study Groups

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Pre-Chatbot survey arm

Participants will take the self-appraisal survey prior to interacting with the O2O program via the online Chatbot.

Group Type ACTIVE_COMPARATOR

Online Survey

Intervention Type BEHAVIORAL

Participants respond to online survey questions either before or after using the Chatbot O2O intervention.

Chatbot prototype

Intervention Type BEHAVIORAL

An online, automated, menu-based agent in which all responses are pre-programmed to be consistent with the existing O2O program. The chat-like responses help guide the participant through a process with the goal of developing a list of questions for their upcoming appointment with a cancer clinician. The session is meant to be completed in one sitting and estimated to take about 45 minutes to complete (including the pre- or post-intervention survey); however, if a participant stops in the middle, they may go back and complete the Chatbot session (or survey).

Open to Options (O2O) Program

Intervention Type BEHAVIORAL

Evidence-based program developed by Cancer Support Community that helps patients actively engage in their treatment decision process by preparing them for their upcoming appointments.

Post-Chatbot survey arm

Participants will take the self-appraisal survey after interacting with the O2O program via the online Chatbot. (This arm will also answer additional questions regarding participants' satisfaction with the O2O Chatbot.)

Group Type EXPERIMENTAL

Online Survey

Intervention Type BEHAVIORAL

Participants respond to online survey questions either before or after using the Chatbot O2O intervention.

Chatbot prototype

Intervention Type BEHAVIORAL

An online, automated, menu-based agent in which all responses are pre-programmed to be consistent with the existing O2O program. The chat-like responses help guide the participant through a process with the goal of developing a list of questions for their upcoming appointment with a cancer clinician. The session is meant to be completed in one sitting and estimated to take about 45 minutes to complete (including the pre- or post-intervention survey); however, if a participant stops in the middle, they may go back and complete the Chatbot session (or survey).

Open to Options (O2O) Program

Intervention Type BEHAVIORAL

Evidence-based program developed by Cancer Support Community that helps patients actively engage in their treatment decision process by preparing them for their upcoming appointments.

Interventions

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Online Survey

Participants respond to online survey questions either before or after using the Chatbot O2O intervention.

Intervention Type BEHAVIORAL

Chatbot prototype

An online, automated, menu-based agent in which all responses are pre-programmed to be consistent with the existing O2O program. The chat-like responses help guide the participant through a process with the goal of developing a list of questions for their upcoming appointment with a cancer clinician. The session is meant to be completed in one sitting and estimated to take about 45 minutes to complete (including the pre- or post-intervention survey); however, if a participant stops in the middle, they may go back and complete the Chatbot session (or survey).

Intervention Type BEHAVIORAL

Open to Options (O2O) Program

Evidence-based program developed by Cancer Support Community that helps patients actively engage in their treatment decision process by preparing them for their upcoming appointments.

Intervention Type BEHAVIORAL

Other Intervention Names

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Qualtrix Survey

Eligibility Criteria

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Inclusion Criteria

* Patients with a cancer diagnosis
* Able to speak and read English, and willing to electronically consent
* Appointment with a Rogel Cancer Center cancer clinician within the next 3 weeks
* Patient must have a way to access the internet (includes mobile phone)

Exclusion Criteria

* Age \<18 years
* Inability to speak or read English
* Inability to give informed consent
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Cancer Support Community

UNKNOWN

Sponsor Role collaborator

University of Michigan Rogel Cancer Center

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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Sarah Hawley, PhD, MPH

Role: PRINCIPAL_INVESTIGATOR

University of Michigan Rogel Cancer Center

Locations

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University of Michigan Rogel Cancer Center

Ann Arbor, Michigan, United States

Site Status

Countries

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United States

Other Identifiers

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HUM00179538

Identifier Type: OTHER

Identifier Source: secondary_id

UMCC 2020.083

Identifier Type: -

Identifier Source: org_study_id

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