Patient Satisfaction With Postoperative Communication Modality

NCT ID: NCT04338425

Last Updated: 2020-04-10

Basic Information

• Recruitment Status: COMPLETED
• Clinical Phase: NA
• Total Enrollment: 295 participants
• Study Classification: INTERVENTIONAL
• Study Start Date: 2018-12-01
• Study Completion Date: 2019-07-20

Brief Summary

Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.

Detailed Description

This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).

Conditions

Surgery

Study Design

• Allocation Method: RANDOMIZED
• Intervention Model: PARALLEL
• Primary Study Purpose: OTHER
• Blinding Strategy: NONE

Study Groups

No Communication group

Participants will not communicate with their surgeons until the post operative office visit.

Group Type: NO_INTERVENTION

No interventions assigned to this group

Voice call group

Participants will receive voice call from the surgeon after being discharged and before their post operative office visit.

Group Type: ACTIVE_COMPARATOR

Voice call

Intervention Type: BEHAVIORAL

Attending surgeons will contact with their patients on the day of surgery after discharge via voice call.

Video call group

Participants will receive video call from surgeon after being discharged and before their post operative office visit

Group Type: ACTIVE_COMPARATOR

Video call

Intervention Type: BEHAVIORAL

Attending surgeons will contact with their patients on the day of surgery after discharge via video call (video conferencing application such as FaceTime or Skype)

Interventions

Voice call

Attending surgeons will contact with their patients on the day of surgery after discharge via voice call.

Intervention Type: BEHAVIORAL

Video call

Attending surgeons will contact with their patients on the day of surgery after discharge via video call (video conferencing application such as FaceTime or Skype)

Intervention Type: BEHAVIORAL

Eligibility Criteria

Inclusion Criteria

• undergoing surgery at the NYU Langone Orthopedic Center

Exclusion Criteria

• Under the age of 18 years old

• Minimum Eligible Age: 18 Years
• Eligible Sex: ALL
• Accepts Healthy Volunteers: No

Sponsors

NYU Langone Health

OTHER

Sponsor Role: lead

Responsible Party

Responsibility Role: SPONSOR

Principal Investigators

Eric Strauss, MD

Role: PRINCIPAL_INVESTIGATOR

NYU Langone Health

Locations

NYU Langone Health

New York, New York, United States

Countries

United States

Other Identifiers

18-01489

Identifier Type: -

Identifier Source: org_study_id