Case Management for Frequent Users of the Emergency Department

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

250 participants

Study Classification

INTERVENTIONAL

Study Start Date

2012-06-30

Study Completion Date

2014-07-31

Brief Summary

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The purpose of this study is to evaluate a specific case management intervention for frequent users (FU) of Emergency Department (ED).

Compared to infrequent or non-users, most of the ED-FU visitors are identified as vulnerable patients because they are more likely to be of low social and economical status, be more isolated and live alone. They report more chronic medical conditions, have a higher mortality rate and consume more healthcare resources.

In the literature, interventions aimed at improving the management of ED-FU have demonstrated several positive outcomes, but there are still some knowledge gaps.

The proposed project tests the hypotheses that case management intervention as compared with standard emergency care

* is a more efficient use of healthcare resources and reduces ED attendance,
* is cost-saving and
* improves quality of life,
* altogether leading to favorable cost-utility ratio.

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Detailed Description

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Conditions

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Frequent Users of the Emergency Department Vulnerable Populations

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

SUPPORTIVE_CARE

Blinding Strategy

SINGLE

Participants

Study Groups

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Case Management

Furnish specific assistance and to provide referrals for the patients:

* If the social determinants are not adequate, the team will lend assistance for obtaining income entitlements, health insurance coverage if eligible, stable housing, schooling for children, etc.
* If there are mental disturbances, the team will refer to mental health departments inside the hospital, and if necessary, to a psychiatrist, psychologist or general practitioner (GP) out in the community.
* If the patient presents risk behaviors, the team will refer to substance abuse services and links to community services in order to maintain continuity of care.
* In case of somatic problems, the team will find a new GP or make contact with the previous provider, contingent on the patient's consent.

Group Type EXPERIMENTAL

Case Management

Intervention Type OTHER

Furnish specific assistance and to provide referrals for the patients:

* If the social determinants are not adequate, the team will lend assistance for obtaining income entitlements, health insurance coverage if eligible, stable housing, schooling for children, etc.
* If there are mental disturbances, the team will refer to mental health departments inside the hospital, and if necessary, to a psychiatrist, psychologist or general practitioner (GP) out in the community.
* If the patient presents risk behaviors, the team will refer to substance abuse services and links to community services in order to maintain continuity of care.
* In case of somatic problems, the team will find a new GP or make contact with the previous provider, contingent on the patient's consent.

Control

Patients randomized to control group (usual care) will receive standard emergency care by physicians (resident or attending physician) and nurses, without the case manager been involved. Nevertheless, the mobile team will take contact with each patient of the control group, giving them short information through a flyer (flyer) which will underline the existence of the mobile team, its addresses and telephone numbers.

Group Type NO_INTERVENTION

No interventions assigned to this group

Interventions

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Case Management

Furnish specific assistance and to provide referrals for the patients:

* If the social determinants are not adequate, the team will lend assistance for obtaining income entitlements, health insurance coverage if eligible, stable housing, schooling for children, etc.
* If there are mental disturbances, the team will refer to mental health departments inside the hospital, and if necessary, to a psychiatrist, psychologist or general practitioner (GP) out in the community.
* If the patient presents risk behaviors, the team will refer to substance abuse services and links to community services in order to maintain continuity of care.
* In case of somatic problems, the team will find a new GP or make contact with the previous provider, contingent on the patient's consent.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* 5 or more attendances during the previous 12 months at the Emergency Department of the University Hospital of Lausanne
* Be capable of communicating in any of the languages spoken by the team (i.e. French, English, German, Italian and Spanish) or through a community interpreter

Exclusion Criteria

* Patients who cannot give informed consent or are ineligible to receive Case Managers services (e.g. acutely confused, acutely psychotic, intoxicated)
* Patients who are in prison
* Patients with a diagnose of cognitive disorders (delirium, dementia, and other cognitive disorders)
* Patients who are not expected to survive at least 18 months after enrollment
* Patients who will not remain in Switzerland for 12 to 18 months after enrollment
* Family members of a participant already included

Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No