The e-SINCERE Study

NCT ID: NCT07174466

Last Updated: 2025-09-16

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

RECRUITING

Clinical Phase

NA

Total Enrollment

600 participants

Study Classification

INTERVENTIONAL

Study Start Date

2025-08-08

Study Completion Date

2029-08-31

Brief Summary

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The e-SINCERE study will evaluate whether providing stable cell phones and digital navigation assistance helps patients overcome ICT barriers and connect more successfully with community services. The study will begin with patients in the UHealth ED, with additional sites added in the future, and will involve working with community service providers and policy leaders to refine and implement the intervention. Findings from this study may guide the development of future programs and policies to improve access to services for patients facing economic and technological barriers.

Detailed Description

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Conditions

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Social Determinants of Health (SDOH) Digital Health Literacy Health Services Utilization

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

NONE

Services to which participants are referred will not be aware of the participant's inclusion in the research study or their study arm.

Study Groups

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Arm 1: Control - Standard Referral to 211

Participants receive usual care plus a referral to United Way 211 for assistance with social needs. No additional study-provided phone or navigation support is given.

Group Type ACTIVE_COMPARATOR

Standard Referral to 211

Intervention Type OTHER

Participants receive a standard referral to United Way 211 for assistance with social needs. 211 specialists contact referred patients, provide available service referrals, and follow up in an ad-hoc manner as per standard 211 protocols.

Arm 2: Phone - Bridge Phone to 211

Participants receive a study-provided cellphone to ensure stable phone access. They are connected by phone to United Way 211 for assistance with social needs.

Group Type EXPERIMENTAL

e-SINCERE (Phone Support)

Intervention Type BEHAVIORAL

Participants receive a study-provided cellphone to ensure stable phone access. Using this device, participants are connected to United Way 211 specialists, who provide referral services for identified social needs. This intervention focuses on overcoming communication barriers that might otherwise prevent successful service connection.

Arm 3: Navigation - Digital Navigator + 211

Participants receive a study-provided cellphone and direct support from a Digital Navigator. The Navigator assists participants in accessing United Way 211 and helps troubleshoot barriers to connecting with services.

Group Type EXPERIMENTAL

e-SINCERE (Digital Navigation)

Intervention Type BEHAVIORAL

Participants receive a study-provided TracFone and direct support from a trained Digital Navigator. The Digital Navigator assists participants with accessing United Way 211 services, troubleshooting barriers to phone or internet use, and reinforcing follow-through on referrals. This arm is designed to provide enhanced, structured navigation support to address digital access barriers and increase successful service connections.

Interventions

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Standard Referral to 211

Participants receive a standard referral to United Way 211 for assistance with social needs. 211 specialists contact referred patients, provide available service referrals, and follow up in an ad-hoc manner as per standard 211 protocols.

Intervention Type OTHER

e-SINCERE (Phone Support)

Participants receive a study-provided cellphone to ensure stable phone access. Using this device, participants are connected to United Way 211 specialists, who provide referral services for identified social needs. This intervention focuses on overcoming communication barriers that might otherwise prevent successful service connection.

Intervention Type BEHAVIORAL

e-SINCERE (Digital Navigation)

Participants receive a study-provided TracFone and direct support from a trained Digital Navigator. The Digital Navigator assists participants with accessing United Way 211 services, troubleshooting barriers to phone or internet use, and reinforcing follow-through on referrals. This arm is designed to provide enhanced, structured navigation support to address digital access barriers and increase successful service connections.

Intervention Type BEHAVIORAL

Eligibility Criteria

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Inclusion Criteria

* Community Advisory Board Members

Health system, governmental, and community service stakeholders

Able to understand English

Adult (\> 18 years)

\- General screening population:

Any patient who completes the SINCERE screener.

Able to understand or read English or Spanish.


Any patient who completes the SINCERE screener who has connected with 211 for service outreach

Able to understand or read English or Spanish.

Adult (\> 18 years)

Exclusion Criteria

* Those unable to communicate verbally in English or Spanish
* Those living in nursing facilities, or those who are not otherwise responsible for self-care
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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National Institute of Nursing Research (NINR)

NIH

Sponsor Role collaborator

Andrea Wallace

OTHER

Sponsor Role lead

Responsible Party

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Andrea Wallace

Professor

Responsibility Role SPONSOR_INVESTIGATOR

Principal Investigators

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Andrea Wallace, PhD

Role: PRINCIPAL_INVESTIGATOR

University of Utah

Locations

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University of Utah

Salt Lake City, Utah, United States

Site Status RECRUITING

Countries

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United States

Central Contacts

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Ernest Grigorian, MS

Role: CONTACT

801-585-7194

Other Identifiers

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1R01NR021501-01

Identifier Type: NIH

Identifier Source: secondary_id

View Link

00181891

Identifier Type: -

Identifier Source: org_study_id

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