Effect of Varied Outreach Methods on Appointment Scheduling, Appointment Completion, and Receipt of MMR Vaccination

NCT ID: NCT04567342

Last Updated: 2024-08-12

Study Results

Results available

Outcome measurements, participant flow, baseline characteristics, and adverse events have been published for this study.

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Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

1312 participants

Study Classification

INTERVENTIONAL

Study Start Date

2020-11-27

Study Completion Date

2021-09-05

Brief Summary

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Our objective is to determine the effectiveness of varied outreach methods (e.g. automated reminder calls/text messages with or without personalized calls/texts) to children age 12-14 months or 4 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling, appointment completion, and receipt of the MMR vaccination.

Detailed Description

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Conditions

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Preventable Disease, Vaccine Health Care Utilization

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

FACTORIAL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

SINGLE

Outcome Assessors

Study Groups

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Arm 1

Group Type EXPERIMENTAL

1 automated message

Intervention Type OTHER

Parents of eligible patients will receive 1 HIPAA compliant automated call or text reminder (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.

No personal contact attempt

Intervention Type OTHER

No personal contact attempts will be made.

Arm 2

Group Type EXPERIMENTAL

2 automated messages

Intervention Type OTHER

Parents of eligible patients will receive 2 HIPAA compliant automated call or text reminders (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.

No personal contact attempt

Intervention Type OTHER

No personal contact attempts will be made.

Arm 3

Group Type EXPERIMENTAL

1 automated message

Intervention Type OTHER

Parents of eligible patients will receive 1 HIPAA compliant automated call or text reminder (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.

1 personal contact attempt

Intervention Type OTHER

Parents of eligible patients will receive a text from a medical assistant informing them that their child is due for a check up. This will be followed by personal call from the medical assistant to assist the parent with scheduling an appointment.

Arm 4

Group Type EXPERIMENTAL

2 automated messages

Intervention Type OTHER

Parents of eligible patients will receive 2 HIPAA compliant automated call or text reminders (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.

1 personal contact attempt

Intervention Type OTHER

Parents of eligible patients will receive a text from a medical assistant informing them that their child is due for a check up. This will be followed by personal call from the medical assistant to assist the parent with scheduling an appointment.

Interventions

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1 automated message

Parents of eligible patients will receive 1 HIPAA compliant automated call or text reminder (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.

Intervention Type OTHER

2 automated messages

Parents of eligible patients will receive 2 HIPAA compliant automated call or text reminders (based on preference recorded in EHR) that their child is due for a checkup and information on how to schedule an appointment.

Intervention Type OTHER

No personal contact attempt

No personal contact attempts will be made.

Intervention Type OTHER

1 personal contact attempt

Parents of eligible patients will receive a text from a medical assistant informing them that their child is due for a check up. This will be followed by personal call from the medical assistant to assist the parent with scheduling an appointment.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Age: 12-14 months old OR 4 years old
* Has not yet received first MMR (for 12-14 month olds) OR second MMR (for 4 year olds)
* Has not had a well child check in past 365 days (for 4 year olds)
* No appointment scheduled in the next 45 days
* Parent preferred language = English or Spanish

Exclusion Criteria

* Phone number not available in electronic medical record
Minimum Eligible Age

12 Months

Maximum Eligible Age

4 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Children's Hospital Medical Center, Cincinnati

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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William B Brinkman, MD

Role: STUDY_DIRECTOR

Cincinnati Children's

Locations

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Cincinnati Children's Hospital Medical Center

Cincinnati, Ohio, United States

Site Status

Countries

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United States

Provided Documents

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Document Type: Study Protocol

View Document

Document Type: Statistical Analysis Plan

View Document

Other Identifiers

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2020-0769

Identifier Type: -

Identifier Source: org_study_id

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