Virtual White Boards for Patient Satisfaction

NCT ID: NCT04497922

Last Updated: 2021-01-27

Basic Information

• Recruitment Status: UNKNOWN
• Clinical Phase: NA
• Total Enrollment: 100 participants
• Study Classification: INTERVENTIONAL
• Study Start Date: 2021-01-25
• Study Completion Date: 2021-05-15

Brief Summary

Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.

Detailed Description

The ultimate goal of this study is to understand the effect of delivering timely information about a patient's emergency department course of their satisfaction surrounding the emergency department stay. The experience of patients in the emergency department has been significantly altered by the COVID-19 pandemic due to decreased in-person encounters, and the use of PPE. Delivering information about their clinical course and expected hospital course is more difficult now given the emphasis on less in-person interaction. In response, the investigators have deployed in collaboration with e-ink, a virtual e-paper white board that can be remotely edited to help display pertinent hospital course information to patients in the emergency department. The investigators will conduct a randomized controlled trial to understand the effect of deploying these white boards on patient satisfaction in the emergency department.

Conditions

Satisfaction, Patient; Covid19; Emergencies; Satisfaction; Information Disclosure

Study Design

• Allocation Method: RANDOMIZED
• Intervention Model: PARALLEL
• Primary Study Purpose: OTHER
• Blinding Strategy: NONE

Study Groups

Treatment as usual in emergency department

Individuals triaged to a pod in the emergency department without rooms that are fitted with a virtual display screen

Group Type: ACTIVE_COMPARATOR

Treatment as usual

Intervention Type: BEHAVIORAL

Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.

Virtual white board

Individuals triaged to a pod in the emergency department in a room that is fitted with a virtual display screen

Group Type: EXPERIMENTAL

e-ink screen

Intervention Type: DEVICE

A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition

Interventions

e-ink screen

A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition

Intervention Type: DEVICE

Treatment as usual

Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.

Intervention Type: BEHAVIORAL

Eligibility Criteria

Inclusion Criteria

• Patients in emergency department at Brigham and Women's Hospital
• Triaged to designated emergency department pods outfitted with virtual white board
• Expected emergency department stay of at least four hours
• Able to speak and read english
• Not primary psychiatric complaint

Exclusion Criteria

• Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
• Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
• Previously participated in the study.
• Has COVID-19 risk flag or confirmed COVID-19 in electronic health record

• Minimum Eligible Age: 18 Years
• Eligible Sex: ALL
• Accepts Healthy Volunteers: No

Sponsors

E-ink corporation

UNKNOWN

Sponsor Role: collaborator

Brigham and Women's Hospital

OTHER

Sponsor Role: lead

Responsible Party

Peter R Chai

Assistant Professor

Responsibility Role: PRINCIPAL_INVESTIGATOR

Principal Investigators

Peter R Chai, MD MMS

Role: PRINCIPAL_INVESTIGATOR

Brigham and Women's Hospital

Locations

Brigham and Women's Hospital

Boston, Massachusetts, United States

Site Status: RECRUITING

Countries

United States

Central Contacts

Peter R Chai, MD

Role: CONTACT

pchai@bwh.harvard.edu

617-632-5640

Guruprasad D Jambaulikar, MBBS MPH

Role: CONTACT

gjambaulikar@bwh.harvard.edu

Facility Contacts

Peter R Chai, MD MMS

Role: primary

pchai@bwh.harvard.edu

617-732-5640

Guruprasad D Jambaulikar, MBBS MPH

Role: backup

gjambaulikar@bwh.harvard.edu

References

Marshall ADA, Hasdianda MA, Miyawaki S, Jambaulikar GD, Cao C, Chen P, Baugh CW, Zhang H, McCabe J, Steinbach L, King S, Friedman J, Su J, Landman AB, Chai PR. A Pilot of Digital Whiteboards for Improving Patient Satisfaction in the Emergency Department: Nonrandomized Controlled Trial. JMIR Form Res. 2023 Mar 21;7:e44725. doi: 10.2196/44725.

Reference Type: DERIVED

PMID: 36943360 (View on PubMed)

Other Identifiers

2020P002382

Identifier Type: -

Identifier Source: org_study_id