Tracking and Improving Trust/Respect

NCT ID: NCT04392336

Last Updated: 2022-07-25

Basic Information

• Recruitment Status: COMPLETED
• Clinical Phase: NA
• Total Enrollment: 185 participants
• Study Classification: INTERVENTIONAL
• Study Start Date: 2019-09-27
• Study Completion Date: 2022-04-29

Brief Summary

This study will examine the efficacy of a feedback system for providers that tracks patient trust/respect on an ongoing basis and to test the hypothesis that receiving feedback on trust/respect will lead to improvements in patient satisfaction, functioning, symptoms, and trust/respect.

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Detailed Description

This is a randomized effectiveness trial in which real-world providers will be given feedback on patient trust/respect. Approximately 40 clinicians, and up to 180 consumers will be enlisted participate in the randomized effectiveness trial. All enrolled patients will complete the BASIS-24, the Satisfaction with Care scale, and the Satisfaction with Social Roles and Activities Scale on handheld tablets or desktop computers at baseline. Patients will be randomized to one of two conditions. Patients in the first condition will attend therapy with clinicians who have received a standard automated outcome report, plus a report that contains information on the patient's trust/respect with suggestions for interventions if low/declining trust/respect is apparent. Patients in the second condition will attend therapy and complete the same measures as patients in the first condition, but their therapists will only receive a standard automated outcome report, without any patient information on trust/respect. At the time of the first therapy appointment and for all remaining therapy appointments, patients will complete four total measures: the new measure of trust/respect, the BASIS-24, the Satisfaction with Care scale, and the Satisfaction with Social Roles and Activities scale.

Conditions

Impact of Feedback on Symptoms and Trust/Respect on Outcomes

Study Design

• Allocation Method: RANDOMIZED
• Intervention Model: PARALLEL
• Primary Study Purpose: OTHER
• Blinding Strategy: SINGLE

Study Groups

Trust/Respect feedback

Clinicians with consumers in this arm receive feedback on trust/respect in addition to symptom feedback.

Group Type: EXPERIMENTAL

Trust/Respect feedback

Intervention Type: OTHER

This feedback includes information on the level of trust/respect that a consumer has for their clinician in addition to symptom feedback.

No Trust/Respect feedback

Clinicians with consumers in this arm do not receive feedback on trust/respect and only receive symptom feedback.

Group Type: NO_INTERVENTION

No interventions assigned to this group

Interventions

Trust/Respect feedback

This feedback includes information on the level of trust/respect that a consumer has for their clinician in addition to symptom feedback.

Intervention Type: OTHER

Eligibility Criteria

Inclusion Criteria

• Ability to read at least at the 4th grade level
• 18 years of age and older
• Willingness to participate in research.

Exclusion Criteria

• N/A

• Minimum Eligible Age: 18 Years
• Eligible Sex: ALL
• Accepts Healthy Volunteers: No

Sponsors

Merakey Behavioral Health

UNKNOWN

Sponsor Role: collaborator

University of Pennsylvania

OTHER

Sponsor Role: lead

Responsible Party

Responsibility Role: SPONSOR

Locations

University of Pennsylvania

Philadelphia, Pennsylvania, United States

Countries

United States

References

Connolly Gibbons MB, Duong L, Zoupou E, Kashden J, Fisher J, Crits-Christoph P. Randomized controlled trial evaluating feedback to community-based therapists based on patient reports of trust and respect. J Consult Clin Psychol. 2023 Jun;91(6):337-349. doi: 10.1037/ccp0000807. Epub 2023 Mar 2.

Reference Type: DERIVED

PMID: 36862463 (View on PubMed)

Other Identifiers

830013

Identifier Type: -

Identifier Source: org_study_id