Google Health Search Trial

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

300 participants

Study Classification

INTERVENTIONAL

Study Start Date

2016-09-07

Study Completion Date

2017-08-15

Brief Summary

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There are large differences in knowledge between patients and healthcare providers (i.e. physicians, physician assistants and nurse practitioners), and there is a strong interest on the part of both industry and academia to reduce the gap in knowledge between patients and healthcare providers. Currently, about 1 in 20 searches on Google are health related. Among internet users, 72% reported searching for health information, and among persons who use mobile phones, 31% of cell phone users and 52% of smartphone users have looked up health or medical information. Oftentimes, patients will search on Google or other search engines in order to find health conditions that explain their symptoms prior to visiting their healthcare provider. With the launch of Google's new health search tools for mobile devices (i.e. smartphones, tablets, etc.) it is important to understand how patients use these search platforms and what their effects are on clinical encounters. The main objective of this study is to understand the accuracy of differential diagnoses generated by Google searching; the investigators hypothesize that searching on Google using a tablet or mobile device will be more accurate than not using any search tool, and that the new health search experience will improve accuracy over the standard search platform.

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Detailed Description

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Conditions

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Diagnoses Disease

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Participants presenting with new symptoms to either an urgent care center or emergency department will be randomized in a 1:1:1 ratio to one of three groups. 1. Access to Health Search (i.e. Google's new health search platform for mobile devices; Health Knowledge Panels and Symptom Search Tool); 2. Access to Standard Search (i.e. prior version of Google search); 3. Usual Care. Groups 1 and 2 will use a tablet or mobile phone to search while group 3 will not.

Primary Study Purpose

OTHER

Blinding Strategy

SINGLE

Caregivers

Healthcare providers will not have knowledge of the interventions assigned to individual participants.

Study Groups

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Health Search

Access to Health Knowledge Panels and Symptom Search Tool.

Group Type EXPERIMENTAL

Health Search

Intervention Type OTHER

Standard Search

No access to Health Knowledge Panels and Symptom Search Tool, but access to prior version of Google search.

Group Type EXPERIMENTAL

Standard Search

Intervention Type OTHER

No Search

No access to Health Knowledge Panels, Symptom Search Tool, prior version of Google search, or mobile device.

Group Type NO_INTERVENTION

No interventions assigned to this group

Interventions

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Health Search

Intervention Type OTHER

Standard Search

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Adult patient \>= 18 years of age
* Presenting for care at urgent care or emergency department
* In search of a diagnosis to explain a new symptom or group of symptoms

Exclusion Criteria

* Not literate, defined as lacking the ability to read and write (self-reported)
* Non-English Speaking (self-reported)
* Not mentally competent to provide consent due to inability to understand relevant information due to deficit in intelligence (e.g. mental retardation), memory (e.g., advanced dementia or significant delirium), or attention span (e.g., Attention Deficit Disorder (ADD) or mania) based on prior documentation in medical records or as judged by the researchers)
* Unable to use phone/tablet for any mental or physical impairment (e.g., blind) (self-reported)
* Exacerbation of chronic condition (self-reported)

Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No