Effect of Post-discharge Phone Calls on Patient Outcomes

NCT ID: NCT01580774

Last Updated: 2017-08-29

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

334 participants

Study Classification

OBSERVATIONAL

Study Start Date

2012-07-31

Study Completion Date

2013-03-31

Brief Summary

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The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.

Detailed Description

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Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.

Conditions

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Transition

Study Design

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Observational Model Type

CASE_CONTROL

Study Time Perspective

PROSPECTIVE

Study Groups

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Post-discharge phone call

All patients in this group will receive a phone call within 72-hours of being discharged from hospital.

No interventions assigned to this group

Usual care (no phone call)

No interventions assigned to this group

Eligibility Criteria

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Inclusion Criteria

* Admission to internal medicine ward
* Discharged to home
* Must have telephone access

Exclusion Criteria

* Discharged to care facility
* Lack of telephone access
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Mount Sinai Hospital, Canada

OTHER

Sponsor Role lead

Responsible Party

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Christine Soong

Assistant Professor

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Christine Soong, MD

Role: PRINCIPAL_INVESTIGATOR

MOUNT SINAI HOSPITAL

Locations

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Mount Sinai Hospital

Toronto, Ontario, Canada

Site Status

Countries

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Canada

References

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Soong C, Kurabi B, Wells D, Caines L, Morgan MW, Ramsden R, Bell CM. Do post discharge phone calls improve care transitions? A cluster-randomized trial. PLoS One. 2014 Nov 11;9(11):e112230. doi: 10.1371/journal.pone.0112230. eCollection 2014.

Reference Type DERIVED
PMID: 25386678 (View on PubMed)

Other Identifiers

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MSHCANADA-CSCB

Identifier Type: -

Identifier Source: org_study_id

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