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Socioeconomic Profile and Patient Satisfaction Assessment

NCT ID: NCT00690599

Last Updated: 2008-06-04

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

80 participants

Study Classification

OBSERVATIONAL

Study Start Date

2006-04-30

Study Completion Date

2006-06-30

Brief Summary

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The aim of the study was to evaluate the socioeconomic patient's profile and their level of satisfaction in the general dental practice clinic. A cross-sectional quantitative study was accomplished with 80 patients assisted at the referred service. A solely-applied questionnaire was used regarding the following aspects: structure and environment, fear and anxiety, reliability, empathy and commitment, resolutivity and quality of the accomplished services. It was observed that the assisted patients' profile consisted predominantly of a female sample (71,2%), that completed the medium learning (31,2%) and/or that didn't finish the fundamental level (26,2%). Moreover 50% of them presented a family income of 1 to 2 minimum salaries and 41,2% were unemployed. As the quality of the rendered technical service, nearly 70% of the users considered it great, as well as the clinic's structure and environment. Regarding the satisfaction with to the received treatment, 76,2% of the interviewees gave the maximum score of 10 and 95% would recommend the attendance to others. It is concluded that the patients are satisfied with the clinical attendance accomplished by the students in the general practice dental clinic at UNIFOR, in what refers to its technical and functional quality.

Detailed Description

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Conditions

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Satisfaction Dentist-Patient Relations

Keywords

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Patient satisfaction Dentist-Patient relations Answering services

Study Design

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Study Time Perspective

RETROSPECTIVE

Eligibility Criteria

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Inclusion Criteria

* Patient registered in Academic of Information System (SIA),
* Patient assisted in the general dental clinic,
* To have 18 years or more or to be parents accompanied,
* Agree with research participation.

Exclusion Criteria

* To be urgency patient,
* To be the first day of attendance at clinic.
Minimum Eligible Age

18 Years

Maximum Eligible Age

70 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Fortaleza University

OTHER

Sponsor Role lead

Responsible Party

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Universidade de Fortaleza

Principal Investigators

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Solange K Saito, PhD

Role: PRINCIPAL_INVESTIGATOR

Fortaleza University

Locations

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Fortaleza University

Fortaleza, Ceará, Brazil

Site Status

Countries

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Brazil

Related Links

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http://www.unifor.br

Fortaleza University

Other Identifiers

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07-125

Identifier Type: -

Identifier Source: org_study_id