Telephone Triage Study

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

100 participants

Study Classification

OBSERVATIONAL

Study Start Date

2002-12-31

Study Completion Date

2004-12-31

Brief Summary

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The advance of communication technology has changed medical practice. The concept of medical telemedicine centers receiving, assessing and managing calls from patients or their carers on a 24 hour, 7 days a week basis is spreading in the US as well as in European countries. Usually specially trained nurses using dedicated decision support software provide the service. One aspect is the so-called triage, i.e. the decision on urgency and optimal treatment path of a stated medical problem, which has the potential to contain overall treatment costs.

Despite proliferation of these services, little is known about the quality of the services provided.

In October 2000 the first 24-hour medical telemedicine centre staffed by medical doctors started operating in Switzerland. The aims of this study are to assess the quality of service provided by doctors using decision support software and to determine potential predictors of incorrect triage.

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Detailed Description

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Conditions

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Any Medical Condition Presented by Patient

Study Design

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Observational Model Type

COHORT

Study Time Perspective

PROSPECTIVE

Study Groups

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HMO Patients

Measurement of telephone triage outcome.

No interventions assigned to this group

Eligibility Criteria

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Inclusion Criteria

* Adult
* Insured with HMO Basel
* Patient of HMO practise Sternengasse
* First call to Medgate for a given medical problem
* Call is a telephone triage
* Informed consent