Evaluating the Impact of a Symptom Checker on Healthcare-seeking Decisions: a Mixed-Methods Study

NCT ID: NCT06790069

Last Updated: 2025-01-30

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Total Enrollment

968 participants

Study Classification

OBSERVATIONAL

Study Start Date

2023-05-04

Study Completion Date

2023-08-15

Brief Summary

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The goal of this study is to evaluate the integration of a symptom checker (SC) into the MomConnect (MC) platform to support maternal healthcare in South Africa. The main questions it aims to answer are:

* Does the SC provide safe and appropriate medical advice?
* Does the SC help mothers make informed decisions about when and where to seek healthcare, saving time and money by avoiding unnecessary visits?
* Does the SC improve access to care for those facing significant healthcare barriers?

Participants will answer survey questions before and after using the SC. A subset of participants will also be invited to participate in structured telephone interviews.

The study will help researchers assess the SC's impact on healthcare decisions and resource use in South Africa.

Detailed Description

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Conditions

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Maternal Health Care

Study Design

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Observational Model Type

OTHER

Study Time Perspective

OTHER

Eligibility Criteria

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Inclusion Criteria

* Women registered with MomConnect, who would like to assess their or their child's symptoms
* At least 18 years of age
* Women with access to WhatsApp
* Capable of completing a symptom assessment in English

Exclusion Criteria

* Incapable of completing a symptom assessment in English via WhatsApp (e.g. due to illiteracy, language barrier, mental impairment or inebriation or other incapacity or lack of access to WhatsApp)
Minimum Eligible Age

18 Years

Eligible Sex

FEMALE

Accepts Healthy Volunteers

No

Sponsors

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Reach Digital Health (formerly Praekelt.org)

UNKNOWN

Sponsor Role collaborator

Citizen Surveys

UNKNOWN

Sponsor Role collaborator

Rockefeller Foundation

OTHER

Sponsor Role collaborator

Ada Health GmbH

INDUSTRY

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Locations

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Reach Digital Health (formerly Praekelt.org)

Cape Town, , South Africa

Site Status

Countries

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South Africa

Other Identifiers

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StAP0012

Identifier Type: -

Identifier Source: org_study_id

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