Options for Lowering the Threshold to Brussels Out-of-hours Primary Care Services for Dutch Speaking Citizens

NCT ID: NCT06700980

Last Updated: 2024-12-27

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

RECRUITING

Total Enrollment

40 participants

Study Classification

OBSERVATIONAL

Study Start Date

2024-12-10

Study Completion Date

2026-12-31

Brief Summary

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The purpose of this qualitative study is to find out which technological translation tools can be used to improve Dutch-speaking care in all Brussels out-of-hours primary care services.

Detailed Description

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Previous studies have shown that language barriers in healthcare can lead to communication problems between healthcare provider and patient. This can lead to a decrease in satisfaction, quality of care and patient safety. Dutch speakers are a minority in Brussels (a Dutch-French bilingual region in Belgium), and the majority of general practitioners (GPs) in the Brussels out-of-hours primary care services are French-speaking. Measures are already being taken to increase the number of bilingual (Dutch and French) GPs.

In addition, several technological tools (e.g. video interpreting, translation apps, ...) exist to overcome language barriers. The investigators want to explore which of these options can be used in Brussels out-of-hours primary care services to improve access for Dutch-speaking citizens. The objective of this study is to examine both barriers and facilitators to use these technological translation tools during language-discordant consultations with a French-speaking GP and a Dutch-speaking patient in Brussels out-of-hours primary care services.

To achieve this objective, the investigators aim to engage Dutch-speaking patients, Dutch- and/or French-speaking GPs, as well as Dutch- and/or French-speaking representatives from pertinent organizational and policy sectors.

There will be about 40 participants in total. Participants will answer questions during an online group session (focus group). There will be 4 focus groups, with a maximum of 10 participants in each focus group. Each focus group will last 60-90 minutes.

Conditions

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Communication Barriers Language Primary Health Care After-hours Care Health Services Accessibility

Keywords

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Language barrier translation healthcare technological tool Official language minority

Study Design

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Observational Model Type

OTHER

Study Time Perspective

OTHER

Study Groups

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Focus Group

Four groups of participants will meet for online focus groups, identifying barriers and facilitators to the use of technological translation tools in Brussels out-of-hours primary care services for Dutch-speaking patients and French-speaking general practitioners.

Focus Group

Intervention Type OTHER

Dutch-speaking patients, Dutch- and/or French-speaking general practitioners and Dutch- and/or French-speaking representatives from pertinent organizational and policy sectors will be questioned in heterogeneous focus groups, identifying barriers and facilitators to the use of technological translation tools in Brussels out-of-hours primary care services for Dutch-speaking patients and French-speaking general practitioners.

Interventions

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Focus Group

Dutch-speaking patients, Dutch- and/or French-speaking general practitioners and Dutch- and/or French-speaking representatives from pertinent organizational and policy sectors will be questioned in heterogeneous focus groups, identifying barriers and facilitators to the use of technological translation tools in Brussels out-of-hours primary care services for Dutch-speaking patients and French-speaking general practitioners.

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Patients: adult, living in Brussels, Dutch-speaking
* GPs: adult, working in Brussels, Dutch- and/or French-speaking
* Employees of professional organization-regulatory bodies: adult, Dutch-and/or French-speaking

Exclusion Criteria

* Subject is not capable of will
* Subject cannot express themself in Dutch or French
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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Brusselse Huisartsenkring (BHAK)

UNKNOWN

Sponsor Role collaborator

Vlaamse Gemeenschapscommissie (VGC)

UNKNOWN

Sponsor Role collaborator

Universitair Ziekenhuis Brussel

OTHER

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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Prof. Dr. A. Roex

Role: PRINCIPAL_INVESTIGATOR

Vrije Universiteit Brussel

Locations

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Vrije Universiteit Brussel

Jette, Brussels Capital, Belgium

Site Status RECRUITING

Countries

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Belgium

Central Contacts

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Aurore Torsin

Role: CONTACT

Phone: +32 2 477 41 02

Email: [email protected]

Prof. Dr. A. Roex

Role: CONTACT

Email: [email protected]

Other Identifiers

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24366_BruWNed

Identifier Type: -

Identifier Source: org_study_id