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Telephone Reminder to Increase Appointment Rates

NCT ID: NCT04707599

Last Updated: 2023-11-27

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

147 participants

Study Classification

INTERVENTIONAL

Study Start Date

2015-04-01

Study Completion Date

2016-12-31

Brief Summary

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Missed appointments to outpatient substance use treatment are common and costly and can have a negative effect on the health of patients.

In this quasi-experimental study, the investigators used an on-off design to examine whether a reminder "plus" intervention (telephone call from therapist before first appointment) would increase attendance and improve cancellation and rebooking practices. Secondary outcomes included satisfaction with treatment and intention to complete the treatment program.

Detailed Description

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Conditions

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Reminder Systems Substance-Related Disorders

Study Design

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Allocation Method

NON_RANDOMIZED

Intervention Model

SEQUENTIAL

Quasi-experimental with an OFF-ON design
Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

SINGLE

Participants
The aim of the study was presented to all participants (to examine dropout/ retention from treatment), but patients were blinded to information about the phase comparison (i.e., that there was a pretreatment telephone Call from therapist in one phase and not in the other).

Study Groups

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OFF intervention

No reminder plus (telephone reminder from therapist) but standard test message reminder (SMS) from second admission

Group Type NO_INTERVENTION

No interventions assigned to this group

ON intervention

Reminder plus (telephone reminder from therapist) AND standard test message reminder (SMS) from second admission

Group Type EXPERIMENTAL

Reminder plus (telephone call from therapist)

Intervention Type OTHER

Reminder plus (telephone call from therapist)

Interventions

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Reminder plus (telephone call from therapist)

Reminder plus (telephone call from therapist)

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* Newly referred patient
* \> 18 years
* Diagnosis: Substance related disorder

Exclusion Criteria

* Patients who are unable to understand or score the survey due to cognitive or language barriers
Minimum Eligible Age

18 Years

Maximum Eligible Age

85 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

No

Sponsors

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Sorlandet Hospital HF

OTHER_GOV

Sponsor Role lead

Responsible Party

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Responsibility Role SPONSOR

Principal Investigators

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John-Kåre Vederhus, PhD

Role: PRINCIPAL_INVESTIGATOR

Sørlandet Hospital

Locations

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Addiction Unit - Sørlandet Hospital

Arendal, Agder, Norway

Site Status

Addiction Unit - Sørlandet Hospital

Kristiansand, Agder, Norway

Site Status

Countries

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Norway

References

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Gallefoss LJ, Gabrielsen KB, Haugland SH, Clausen T, Vederhus JK. Effects of a brief pre-admission telephone reminder on no-show and dropout rates in substance use disorder treatment: a quasi-experimental study. Subst Abuse Treat Prev Policy. 2022 Aug 23;17(1):61. doi: 10.1186/s13011-022-00489-9.

Reference Type DERIVED
PMID: 35999633 (View on PubMed)

Other Identifiers

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005004 - 2014/2225

Identifier Type: -

Identifier Source: org_study_id