Assessing People's Hospital Outpatient Appointment Preferences in the United Kingdom

NCT ID: NCT04536259

Last Updated: 2020-11-05

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

1481 participants

Study Classification

INTERVENTIONAL

Study Start Date

2020-09-11

Study Completion Date

2020-10-31

Brief Summary

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The sustainability of the United Kingdom's National Health Service's (NHS) is threatened immediately by Covid-19 and continually by an increasing prevalence of long-conditions that cannot be cured but can be maintained. Shifting traditional face-to-face outpatient appointments to remote video consultations may help the NHS continue to serve patients efficiently. While much research has examined healthcare providers' attitudes and beliefs about remote video consultations, less has attempted to understand how NHS service providers should invite patients to attend them. The present study examines how the framing of an invitation to attend a hospital outpatient appointment by video influences the proportion of people who agree to attend by video. It also explores some of the barriers and facilitators people may experience to attending appointments by video across diagnostic complexities and age groups. The results of this study should help hospitals better present patients with the option to attend video consultations where appropriate, and provide support to mitigate common barriers to people's willingness to give video consultations a go.

Detailed Description

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Conditions

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Hospital Outpatient Clinics Chronic Disease

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Consenting participants be randomly assigned to one of three groups in a 1:1:1 fashion. Each group will be asked to imagine receiving an invitation to attend a hospital outpatient appointment by video or in-person. In the first group, the proposed attendance mode will be by video. In the second group, the proposed attendance mode will be in-person. In the third group, participants will simply be asked to select which mode of attendance they prefer: video or in-person.
Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

DOUBLE

Participants Investigators

Study Groups

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Video Default

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation by video.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend a video consultation. B) If possible, I would rather attend the appointment in person.

Group Type EXPERIMENTAL

Video Default

Intervention Type BEHAVIORAL

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation by video.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend a video consultation. B) If possible, I would rather attend the appointment in person.

In-Person Default

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend an in-person consultation. B) If possible, I would rather attend the appointment by video.

Group Type EXPERIMENTAL

In-Person Default

Intervention Type BEHAVIORAL

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend an in-person consultation. B) If possible, I would rather attend the appointment by video.

Active Choice

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend a consultation by video or in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) I would prefer a video consultation. B) I would prefer an in-person consultation.

Group Type EXPERIMENTAL

Active Choice

Intervention Type BEHAVIORAL

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend a consultation by video or in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) I would prefer a video consultation. B) I would prefer an in-person consultation.

Interventions

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Video Default

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation by video.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend a video consultation. B) If possible, I would rather attend the appointment in person.

Intervention Type BEHAVIORAL

In-Person Default

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend your next consultation in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) Yes, I would be happy to attend an in-person consultation. B) If possible, I would rather attend the appointment by video.

Intervention Type BEHAVIORAL

Active Choice

The case and response options participants in this group will be asked to consider is provided below.

Imagine that a hospital clinician you have been seeing for over a year tells you that that upon reviewing your patient notes they would like you to attend a consultation by video or in person.

Consider each of the response options below, and select the one that best describes how you would respond to your clinician.

A) I would prefer a video consultation. B) I would prefer an in-person consultation.

Intervention Type BEHAVIORAL

Eligibility Criteria

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Inclusion Criteria

All participants will:

* be 18 years old or older;
* be resident in the United Kingdom; and
* indicate having been diagnosed with a chronic diseases such as diabetes, heart disease, stroke etc.

Exclusion Criteria

* be less than 18 years old;
* not be resident in the United Kingdom; and
* not indicate having been diagnosed with a chronic diseases such as diabetes, heart disease, stroke etc.
Minimum Eligible Age

18 Years

Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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University of Warwick

OTHER

Sponsor Role lead

Responsible Party

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Kelly Ann Schmidtke

Assistant Professor

Responsibility Role PRINCIPAL_INVESTIGATOR

Principal Investigators

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Kelly A Schmidtke, PhD

Role: PRINCIPAL_INVESTIGATOR

University of Warwick

Locations

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Kelly Schmidtke

Coventry, West Midlands, United Kingdom

Site Status

Countries

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United Kingdom

Other Identifiers

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BSREC 110/19-20

Identifier Type: -

Identifier Source: org_study_id