Trial Outcomes & Findings for Timely Nudge About Lab Results to Increase myGeisinger Uptake (NCT NCT04333199)

NCT ID: NCT04333199

Last Updated: 2021-06-11

Results Overview

Patient enrolled in myGeisinger (yes / no)

• Recruitment status: COMPLETED
• Study phase: NA
• Target enrollment: 5012 participants
• Primary outcome timeframe: 1 week post-intervention
• Results posted on: 2021-06-11

Participant Flow

Participant milestones

Measure	Control Patients do not receive an email	Timely Nudge - View Results Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "View My Lab Results" button, which encourages them to click as a pre-commitment step that then brings them to the myGeisinger sign-up page. Timely: Email Foot-in-the-door: Email	Timely Nudge - Get Started Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "Get Started With myGeisinger" button that is transparent about the next step in the process, before the patient can view test results. Timely: Email Transparency: Email
Evaluated Patients STARTED	1669	1672	1671
Evaluated Patients COMPLETED	1669	1671	1669
Evaluated Patients NOT COMPLETED	0	1	2
Emailed Patients STARTED	0	1671	1669
Emailed Patients Valid Email Address	0	1495	1441
Emailed Patients COMPLETED	0	1399	1351
Emailed Patients NOT COMPLETED	0	272	318

Reasons for withdrawal

Measure	Control Patients do not receive an email	Timely Nudge - View Results Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "View My Lab Results" button, which encourages them to click as a pre-commitment step that then brings them to the myGeisinger sign-up page. Timely: Email Foot-in-the-door: Email	Timely Nudge - Get Started Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "Get Started With myGeisinger" button that is transparent about the next step in the process, before the patient can view test results. Timely: Email Transparency: Email
Evaluated Patients Lost to Follow-up	0	1	2

Baseline Characteristics

Race and Ethnicity were not collected from any participant.

Baseline characteristics by cohort

Measure	Control n=1669 Participants Patients do not receive an email	Timely Nudge - View Results n=1671 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "View My Lab Results" button, which encourages them to click as a pre-commitment step that then brings them to the myGeisinger sign-up page. Timely: Email Foot-in-the-door: Email	Timely Nudge - Get Started n=1669 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. The email includes a "Get Started With myGeisinger" button that is transparent about the next step in the process, before the patient can view test results. Timely: Email Transparency: Email	Total n=5009 Participants Total of all reporting groups
Age, Categorical <=18 years	NA Participants n=1669 Participants	NA Participants n=1671 Participants	NA Participants n=1669 Participants	NA Participants n=5009 Participants
Age, Categorical Between 18 and 65 years	NA Participants n=1669 Participants	NA Participants n=1671 Participants	NA Participants n=1669 Participants	NA Participants n=5009 Participants
Age, Categorical >=65 years	NA Participants n=1669 Participants	NA Participants n=1671 Participants	NA Participants n=1669 Participants	NA Participants n=5009 Participants
Sex: Female, Male Female	NA Participants n=1669 Participants	NA Participants n=1671 Participants	NA Participants n=1669 Participants	NA Participants n=5009 Participants
Sex: Female, Male Male	NA Participants n=1669 Participants	NA Participants n=1671 Participants	NA Participants n=1669 Participants	NA Participants n=5009 Participants
Race and Ethnicity Not Collected	—	—	—	0 Participants Race and Ethnicity were not collected from any participant.

PRIMARY outcome

Timeframe: 1 week post-intervention

Population: Patients who were randomized and for whom there was a record in the EHR.

Patient enrolled in myGeisinger (yes / no)

Outcome measures

Measure	Control n=1669 Participants Patients do not receive an email	Timely Nudge n=3340 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. Timely: Email
Enrollment - Timely Email (Combined Email Arms) vs. no Intervention	65 Participants	361 Participants

SECONDARY outcome

Timeframe: 1 week post-intervention

Population: Patients who were delivered an email (i.e. email did not bounce back) and for whom there was a record in the EHR.

Patient enrolled in myGeisinger (yes / no)

Outcome measures

Measure	Control n=1399 Participants Patients do not receive an email	Timely Nudge n=1351 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. Timely: Email
Enrollment - Email Including a "Get Started" Button vs. a "View Results" Button	190 Participants	159 Participants

SECONDARY outcome

Timeframe: 1 week post-intervention

Population: Patients who were delivered an email (i.e. email did not bounce back) and for whom there was a record in the EHR.

Email was opened (yes / no)

Outcome measures

Measure	Control n=1399 Participants Patients do not receive an email	Timely Nudge n=1351 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. Timely: Email
Email Opened - Email Including a "Get Started" Button vs. a "View Results" Button	654 Participants	617 Participants

SECONDARY outcome

Timeframe: 1 week post-intervention

Population: Patients who were delivered an email (i.e. email did not bounce back) and for whom there was a record in the EHR.

Link / button to start the enrollment process was clicked (yes / no)

Outcome measures

Measure	Control n=1399 Participants Patients do not receive an email	Timely Nudge n=1351 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. Timely: Email
Link Clicked - Email Including a "Get Started" Button vs. a "View Results" Button	494 Participants	307 Participants

SECONDARY outcome

Timeframe: 1 month post-intervention

Population: Patients who were delivered an email (i.e. email did not bounce back) and for whom there was a record in the EHR.

Patient unsubscribed from these email communications (yes / no)

Outcome measures

Measure	Control n=1399 Participants Patients do not receive an email	Timely Nudge n=1351 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. Timely: Email
Unsubscribed - Email Including a "Get Started" Button vs. a "View Results" Button	2 Participants	2 Participants

SECONDARY outcome

Timeframe: 1 month post-intervention

Population: Patients who were randomized and for whom there was a record in the EHR.

Patient enrolled in myGeisinger (yes / no)

Outcome measures

Measure	Control n=1669 Participants Patients do not receive an email	Timely Nudge n=3340 Participants Patients are emailed about myGeisinger when they have a lab result ready to view. Timely: Email
Enrollment - Timely Email (Combined Email Arms) vs. no Intervention	141 Participants	488 Participants

Adverse Events

Control

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Timely Nudge - View Results

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Timely Nudge - Get Started

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Serious adverse events

Adverse event data not reported

Other adverse events

Adverse event data not reported

Additional Information

Amir Goren, PhD

Geisinger Clinic

Phone: 5702144395

Email: agoren@geisinger.edu

Results disclosure agreements

• Principal investigator is a sponsor employee
• Publication restrictions are in place