Information and Communications Technology in Family Services
NCT ID: NCT03993951
Last Updated: 2021-11-30
Study Results
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Basic Information
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UNKNOWN
400 participants
OBSERVATIONAL
2018-01-01
2023-12-31
Brief Summary
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To promote family harmony, The Hong Kong Jockey Club Charities Trust has initiated the Jockey Club SMART Family-Link Project in collaboration with The University of Hong Kong (HKU) and NGOs. This project, making effective use of information and communications technology (ICT) and data analytics, is aimed at helping 26 NGO-operated Integrated Family Service Centres and Integrated Service Centres (Centres) enhance the quality and efficiency of their family service. The project is also aimed at building the capabilities of front-line workers so as to achieve the goal of enhancing family well-being.
This study aim to gain a deeper and more comprehensive understanding of the current level of ICT use by the providers of family services in Hong Kong, and their anticipated future direction regarding ICT use. In-depth and focus group interviews are conducted for the stakeholders (such as heads of service, programme directors, counsellors and service users) from the non-government organisations (NGOs) and the Social Welfare Department. The interviews help identify the concerns of social service and related workers and the needs of the participating NGOs in the development of the ICT system and the application in their services. The needs and concerns of the stakeholders in using ICTs in family services will be identified. It can facilitate the planning and designing of the system, the community programmes, and the training and sharing platform. The system will better fit the needs of the social service sector. In addition, the impact of JC SMART Family-Link Project on the stakeholder in family services will be evaluated through questionnaire survey and focus group interviews.
Detailed Description
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In light of the review on family services in Hong Kong in 2000, pilot projects on the Integrated Family Service Centre (IFSC) service mode, were conducted in 2002. The Review report "Building Effective Family Services: Review on the Implementation of the IFSC Service Mode" stated that the IFSC service mode is an appropriate service mode for public-funded family services in Hong Kong. However, the Review also identified factors hindering the delivery of IFSC services. These hindering factors are the namely poor accessibility of some IFSCs, heavy workload, and stigmatisation. With the use of ICT, these hindering factors can be overcome, thus improving the IFSC service mode. The Review also recommended that "IFSCs should explore service enhancement through appropriate use and sharing of information technology."
To gain a more comprehensive understanding of the current level of ICT use by providers of family services in Hong Kong, and their anticipated future direction regarding ICT use, focus group interviews are conducted with various stakeholders, including heads of service and programme directors at Hong Kong NGOs running IFSCs, and social service workers and service users of various IFSCs. Focus group interviews and survey questionnaires for service providers and service users are used to collect the information on the view and use of ICT in their daily practice.
The Hong Kong Jockey Club Charities Trust has initiated the Jockey Club SMART Family-Link Project in collaboration with The University of Hong Kong (HKU) and NGOs to promote the effective use of information and communications technology (ICT) and data analytics in family services. This project is aimed at helping 26 NGO-operated Integrated Family Service Centres and Integrated Service Centres (Centres) devise an innovative and evidence-based family service delivery model that leverages the effective use of ICT and data analytics and enhance the quality and efficiency of their family service.
This study aims to (i) understand the current practice of ICT use in family services and identify the needs and concerns of the stakeholders (heads of service, programme directors, counsellors, social service and related workers, and service users) on using ICTs in family services; and (ii) assess the impact of the Jockey Club SMART Family-Link Project.
Conditions
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Keywords
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Study Design
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COHORT
PROSPECTIVE
Interventions
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ICT System
Update the Information and Communications Technology System in Family Service Agencies
Eligibility Criteria
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Inclusion Criteria
* Aged 18 years or older
* Cantonese speaking
18 Years
100 Years
ALL
No
Sponsors
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The Hong Kong Jockey Club Charities Trust
OTHER
The University of Hong Kong
OTHER
Responsible Party
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Principal Investigators
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Tai-hing Lam, MD
Role: PRINCIPAL_INVESTIGATOR
The University of Hong Kong
Locations
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Social service sector
Hong Kong, , Hong Kong
Countries
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Central Contacts
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Facility Contacts
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Candy Yip, MSc
Role: primary
References
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Sit SMM, Lai AYK, Kwok TO, Wong HW, Wong YL, Lam EYW, Chan JYW, Kong FSW, Cham K, Ng CKK, Yip T, Tsui TSY, Wong CM, Wong BCL, Tang WY, Yam PW, Chui M, Wan A, Kwok YK, Lam TH. Process Evaluation and Experience Sharing on Utilizing Information Communication Technologies and Digital Games in a Large Community Family Health Event: Hong Kong Jockey Club SMART Family-Link Project. Front Public Health. 2020 Dec 22;8:579773. doi: 10.3389/fpubh.2020.579773. eCollection 2020.
Related Links
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Description: The World Bank, 2016. Internet users (per 100 people).
Other Identifiers
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UW18-073
Identifier Type: -
Identifier Source: org_study_id