Trial Outcomes & Findings for High Tech and High Touch (HT2): Transforming Patient Engagement Through Portal Technology at the Bedside (NCT NCT02943109)

NCT ID: NCT02943109

Last Updated: 2024-07-22

Results Overview

The count of MyChart Bedside (inpatient portal) sessions for the admission associated with study enrollment.

• Recruitment status: COMPLETED
• Study phase: NA
• Target enrollment: 3782 participants
• Primary outcome timeframe: At hospital discharge.
• Results posted on: 2024-07-22

Participant Flow

Of the 3,782 enrolled participants, 2,892 met the study inclusion criteria and were randomized to one of the four study arms. Of those excluded: * 734 had an enrollment admission < 3 days; * 17 had no inpatient portal use on record; * 139 switched Tech assignment.

Participant milestones

Measure	High Tech, High Touch Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Overall Study STARTED	1242	470	905	275
Overall Study COMPLETED	1242	470	905	275
Overall Study NOT COMPLETED	0	0	0	0

Reasons for withdrawal

Withdrawal data not reported

Baseline Characteristics

High Tech and High Touch (HT2): Transforming Patient Engagement Through Portal Technology at the Bedside

Baseline characteristics by cohort

Measure	High Tech, High Touch n=1242 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=470 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=905 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=275 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	Total n=2892 Participants Total of all reporting groups
Age, Continuous	46 years n=5 Participants	48 years n=7 Participants	47 years n=5 Participants	48 years n=4 Participants	47 years n=21 Participants
Sex: Female, Male Female	709 Participants n=5 Participants	256 Participants n=7 Participants	521 Participants n=5 Participants	155 Participants n=4 Participants	1641 Participants n=21 Participants
Sex: Female, Male Male	533 Participants n=5 Participants	214 Participants n=7 Participants	384 Participants n=5 Participants	120 Participants n=4 Participants	1251 Participants n=21 Participants
Race/Ethnicity, Customized White	976 Participants n=5 Participants	368 Participants n=7 Participants	675 Participants n=5 Participants	202 Participants n=4 Participants	2221 Participants n=21 Participants
Race/Ethnicity, Customized Black	225 Participants n=5 Participants	81 Participants n=7 Participants	186 Participants n=5 Participants	58 Participants n=4 Participants	550 Participants n=21 Participants
Race/Ethnicity, Customized Other	41 Participants n=5 Participants	21 Participants n=7 Participants	44 Participants n=5 Participants	15 Participants n=4 Participants	121 Participants n=21 Participants
Charlson Comorbidity Index	1 units on a scale n=5 Participants	1 units on a scale n=7 Participants	2 units on a scale n=5 Participants	2 units on a scale n=4 Participants	1 units on a scale n=21 Participants

PRIMARY outcome

Timeframe: At hospital discharge.

The count of MyChart Bedside (inpatient portal) sessions for the admission associated with study enrollment.

Outcome measures

Measure	High Tech, High Touch n=1242 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=470 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=905 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=275 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Inpatient Portal Use Frequency	29 Inpatient portal sessions Standard Deviation 31	21 Inpatient portal sessions Standard Deviation 18	29 Inpatient portal sessions Standard Deviation 36	20 Inpatient portal sessions Standard Deviation 26

PRIMARY outcome

Timeframe: At hospital discharge.

Based on the use of all available MyChart Bedside (inpatient portal) functions, a comprehensive inpatient portal user was one who used all three functions - for patients in the low tech assignment - or used eight or more functions - for patients in the high tech assignment.

Outcome measures

Measure	High Tech, High Touch n=1242 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=470 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=905 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=275 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Inpatient Portal Comprehensiveness of Use	697 Participants	292 Participants	253 Participants	104 Participants

PRIMARY outcome

Timeframe: At hospital discharge.

For each MyChart Bedside (inpatient portal) function available to patients assigned to high tech, a proportion of total use is calculated for each patient as the sum of actions in a given function divided for the total sum of user actions during the hospital admission associated with study enrollment.

Outcome measures

Measure	High Tech, High Touch n=1242 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=905 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Inpatient Portal Functions Proportion of Use Notes	0.00 Proportion of total use Standard Deviation 0.00	0.00 Proportion of total use Standard Deviation 0.00	—	—
Inpatient Portal Functions Proportion of Use Messages	0.03 Proportion of total use Standard Deviation 0.04	0.03 Proportion of total use Standard Deviation 0.05	—	—
Inpatient Portal Functions Proportion of Use Dining on Demand	0.20 Proportion of total use Standard Deviation 0.17	0.22 Proportion of total use Standard Deviation 0.20	—	—
Inpatient Portal Functions Proportion of Use Tutorial	0.16 Proportion of total use Standard Deviation 0.18	0.19 Proportion of total use Standard Deviation 0.22	—	—
Inpatient Portal Functions Proportion of Use To Learn	0.02 Proportion of total use Standard Deviation 0.04	0.01 Proportion of total use Standard Deviation 0.05	—	—
Inpatient Portal Functions Proportion of Use My Health	0.11 Proportion of total use Standard Deviation 0.15	0.10 Proportion of total use Standard Deviation 0.17	—	—
Inpatient Portal Functions Proportion of Use Happening Soon	0.39 Proportion of total use Standard Deviation 0.23	0.37 Proportion of total use Standard Deviation 0.25	—	—
Inpatient Portal Functions Proportion of Use I Would Like	0.00 Proportion of total use Standard Deviation 0.01	0.00 Proportion of total use Standard Deviation 0.01	—	—
Inpatient Portal Functions Proportion of Use MyChart	0.03 Proportion of total use Standard Deviation 0.04	0.03 Proportion of total use Standard Deviation 0.04	—	—
Inpatient Portal Functions Proportion of Use Taking Care of Me	0.05 Proportion of total use Standard Deviation 0.04	0.04 Proportion of total use Standard Deviation 0.05	—	—

PRIMARY outcome

Timeframe: 15 days after discharge

Population: Patients who responded to the selected survey item.

Questions from the satisfaction and experience domains of the 15-day Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with how well your healthcare professionals responded to your concerns? ". Responses were dichotomized to one "most positive" response versus all other responses.

Outcome measures

Measure	High Tech, High Touch n=197 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=76 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=93 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=30 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Satisfaction With Care - Responses From Healthcare Professionals	142 Participants with positive response	49 Participants with positive response	59 Participants with positive response	23 Participants with positive response

PRIMARY outcome

Timeframe: 15 days after discharge

Population: Patients who responded to the selected survey item.

Questions from the satisfaction and experience domains of the 15-day Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with the interactions you had with your healthcare professionals? ". Responses were dichotomized to one "most positive" response versus all other responses.

Outcome measures

Measure	High Tech, High Touch n=198 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=75 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=94 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=30 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Satisfaction With Care - Interactions With Healthcare Professionals	150 Participants with positive response	50 Participants with positive response	59 Participants with positive response	22 Participants with positive response

PRIMARY outcome

Timeframe: 6 months after discharge

Population: Patients who responded to the selected survey item.

Questions from the satisfaction and experience domains of the 6-month Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In the past 6 months, how satisfied were you with how well your healthcare professionals responded to your concerns? ". Responses were dichotomized to one "most positive" response versus all other responses.

Outcome measures

Measure	High Tech, High Touch n=222 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=105 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=185 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=46 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Satisfaction With Care - Responses From Healthcare Professionals	139 Participants with positive response	59 Participants with positive response	117 Participants with positive response	24 Participants with positive response

PRIMARY outcome

Timeframe: 6 months after discharge

Population: Patients who responded to the selected survey item.

Questions from the satisfaction and experience domains of the 6-month Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with the interactions you had with your healthcare professionals? ". Responses were dichotomized to one "most positive" response versus all other responses.

Outcome measures

Measure	High Tech, High Touch n=227 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=106 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=189 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=47 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Satisfaction With Care - Interactions With Healthcare Professionals	153 Participants with positive response	63 Participants with positive response	127 Participants with positive response	33 Participants with positive response

PRIMARY outcome

Timeframe: 15 days after discharge.

Population: Patients who responded to the selected survey item.

Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following 5-point Likert scale survey item were explored: "All of my questions about managing my health, including my medications, were addressed before I left the hospital.". Responses were dichotomized to one "most positive" response versus all other responses.

Outcome measures

Measure	High Tech, High Touch n=153 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=58 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=184 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=58 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Involvement With Care - Questions About Health Management	112 Participants with positive response	37 Participants with positive response	118 Participants with positive response	37 Participants with positive response

PRIMARY outcome

Timeframe: 15 days after discharge.

Population: Patients who responded to the selected survey item.

Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following multiple-choice survey item were explored: "If you had a question about your care while you were in the hospital, what steps did you take to find an answer? (mark all that apply)".

Outcome measures

Measure	High Tech, High Touch n=233 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=86 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=106 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=32 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Involvement With Care - Finding Answers to Health Management Questions I asked a nurse	217 Patients	76 Patients	94 Patients	29 Patients
Patient Involvement With Care - Finding Answers to Health Management Questions Other	16 Patients	5 Patients	7 Patients	1 Patients
Patient Involvement With Care - Finding Answers to Health Management Questions I asked my doctor	167 Patients	66 Patients	82 Patients	26 Patients
Patient Involvement With Care - Finding Answers to Health Management Questions I asked hospital staff	58 Patients	26 Patients	30 Patients	10 Patients
Patient Involvement With Care - Finding Answers to Health Management Questions I searched online	70 Patients	21 Patients	39 Patients	9 Patients
Patient Involvement With Care - Finding Answers to Health Management Questions I did not have questions	8 Patients	1 Patients	3 Patients	1 Patients

PRIMARY outcome

Timeframe: 15 days after discharge.

Population: Patients who responded to the selected survey item.

Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following multiple-choice survey item were explored: "What kind of activities did you use the table for? (mark all that apply)".

Outcome measures

Measure	High Tech, High Touch n=233 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=85 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=104 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=32 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Patient Involvement With Care - Tablet's Activities Play games	65 Patients	27 Patients	31 Patients	14 Patients
Patient Involvement With Care - Tablet's Activities Email	33 Patients	9 Patients	14 Patients	5 Patients
Patient Involvement With Care - Tablet's Activities Research health issues	114 Patients	34 Patients	52 Patients	15 Patients
Patient Involvement With Care - Tablet's Activities Social media	41 Patients	9 Patients	22 Patients	9 Patients
Patient Involvement With Care - Tablet's Activities Watch movies/TV	20 Patients	6 Patients	7 Patients	3 Patients
Patient Involvement With Care - Tablet's Activities Communicate with family	20 Patients	5 Patients	9 Patients	3 Patients
Patient Involvement With Care - Tablet's Activities MyChart Bedside	217 Patients	73 Patients	93 Patients	26 Patients
Patient Involvement With Care - Tablet's Activities None of the above	8 Patients	6 Patients	5 Patients	3 Patients

SECONDARY outcome

Timeframe: 3 months post-discharge

Population: Participants without an active outpatient portal account at the time of their enrollment in the study.

MyChart (outpatient portal) accounts activated by participants after their enrollment in the study (based on log file analysis).

Outcome measures

Measure	High Tech, High Touch n=688 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=290 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=508 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=179 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Outpatient Portal Adoption	218 Participants	66 Participants	126 Participants	29 Participants

SECONDARY outcome

Timeframe: 3 months post-discharge

Population: Patients with an active outpatient portal account; either predating their participation in the study (Previous users) or activated after study enrollment (New users).

Count of MyChart (outpatient portal) sessions (based on log file analysis).

Outcome measures

Measure	High Tech, High Touch n=772 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=246 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=523 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=125 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Outpatient Portal Frequency of Use New users	21 Outpatient portal sessions Standard Error 32	19 Outpatient portal sessions Standard Error 21	17 Outpatient portal sessions Standard Error 25	20 Outpatient portal sessions Standard Error 29
Outpatient Portal Frequency of Use Previous users	35 Outpatient portal sessions Standard Error 41	41 Outpatient portal sessions Standard Error 44	38 Outpatient portal sessions Standard Error 48	37 Outpatient portal sessions Standard Error 38

SECONDARY outcome

Timeframe: Baseline

Population: Patients who completed the self-efficacy section of the survey.

5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337.

Self-Efficacy scale:

• min value: 1;
• max value: 5;
• higher scores are better outcomes.

Outcome measures

Measure	High Tech, High Touch n=864 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=349 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=626 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=184 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Self-Efficacy	4.3 score on a scale Standard Deviation 0.6	4.3 score on a scale Standard Deviation 0.5	4.3 score on a scale Standard Deviation 0.6	4.2 score on a scale Standard Deviation 0.6

SECONDARY outcome

Timeframe: 15 days post-discharge

Population: Patients who completed the self-efficacy section of the survey.

5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337.

Self-Efficacy scale:

• min value: 1;
• max value: 5;
• higher scores are better outcomes.

Outcome measures

Measure	High Tech, High Touch n=228 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=86 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=102 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=32 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Self-Efficacy	4.5 score on a scale Standard Deviation 0.5	4.5 score on a scale Standard Deviation 0.5	4.4 score on a scale Standard Deviation 0.7	4.4 score on a scale Standard Deviation 0.7

SECONDARY outcome

Timeframe: 6 months post-discharge

Population: Patients who completed the self-efficacy section of the survey.

5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337.

Self-Efficacy scale:

• min value: 1;
• max value: 5;
• higher scores are better outcomes.

Outcome measures

Measure	High Tech, High Touch n=269 Participants Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, High Touch n=118 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.	High Tech, Low Touch n=214 Participants Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.	Low Tech, Low Touch n=55 Participants Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.
Self-Efficacy	4.3 score on a scale Standard Deviation 0.6	4.3 score on a scale Standard Deviation 0.5	4.3 score on a scale Standard Deviation 0.6	4.2 score on a scale Standard Deviation 0.7

Adverse Events

High Tech, High Touch

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Low Tech, High Touch

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

High Tech, Low Touch

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Low Tech, Low Touch

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Serious adverse events

Adverse event data not reported

Other adverse events

Adverse event data not reported

Additional Information

Prof. Ann Scheck McAlearney

Ohio State University College of Medicine

Phone: 614-293-8973

Email: Ann.McAlearney@osumc.edu

Results disclosure agreements

• Principal investigator is a sponsor employee
• Publication restrictions are in place