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Effects of Writing Down the Request for Help on Patient Satisfaction in General Practices

NCT ID: NCT01466140

Last Updated: 2011-11-07

Study Results

Results pending

The study team has not published outcome measurements, participant flow, or safety data for this trial yet. Check back later for updates.

Basic Information

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Recruitment Status

COMPLETED

Clinical Phase

NA

Total Enrollment

209 participants

Study Classification

INTERVENTIONAL

Study Start Date

2011-01-31

Study Completion Date

2011-05-31

Brief Summary

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The primary objective of this study is to determine whether exploring the request for help more thoroughly improves patient satisfaction in general practice (primary care).

Detailed Description

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Patient satisfaction has been an important topic of interest in primary health care during the last decade(s). Many factors during the consultation influence patient satisfaction. One of the aspects in a consultation is the request for help; especially in primary care the request for help has been recognised as an important aspect influencing patient satisfaction. The investigators hypothesized that exploring the request for help more thoroughly would improve patient satisfaction in general practice.

Conditions

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Patient Satisfaction Doctor Satisfaction Duration of Consultation

Study Design

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Allocation Method

RANDOMIZED

Intervention Model

PARALLEL

Primary Study Purpose

HEALTH_SERVICES_RESEARCH

Blinding Strategy

SINGLE

Participants

Study Groups

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Control group

Patients in the control group were asked to participate in a patient satisfaction study. They were asked to fill in a questionnaire with respect to patient satisfaction.

Group Type NO_INTERVENTION

No interventions assigned to this group

Use of request card

Patients in the intervention group were told that the practice was participating in a patient satisfaction study, and they were given an envelope with information about the 'doorknob phenomenon' and a request card. The envelope for the control group only consisted of information about a patient satisfaction study, without any information on the 'doorknob phenomenon', and without a request card. Both groups received the same letter with patient information about the study.

Group Type EXPERIMENTAL

Writing down request for help

Intervention Type OTHER

Patients in the intervention group could write down their request for help on a request card (with a maximum of 2 questions).

Interventions

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Writing down request for help

Patients in the intervention group could write down their request for help on a request card (with a maximum of 2 questions).

Intervention Type OTHER

Eligibility Criteria

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Inclusion Criteria

* All patients with a new request for help.

Exclusion Criteria

* Dementia
* Mental disability
* No or little knowledge of the Dutch language
* Illiteracy
* Limited vision
Eligible Sex

ALL

Accepts Healthy Volunteers

Yes

Sponsors

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Nanne Kleefstra

OTHER

Sponsor Role lead

Responsible Party

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Nanne Kleefstra

MD, PhD, assistant professor

Responsibility Role SPONSOR_INVESTIGATOR

Principal Investigators

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Henk Bilo

Role: STUDY_CHAIR

Medical Research Centre

Locations

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Isala Clinics

Zwolle, Overijssel, Netherlands

Site Status

Countries

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Netherlands

Other Identifiers

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EffectsPS1

Identifier Type: -

Identifier Source: org_study_id