Trial Outcomes & Findings for Improving Patient Satisfaction Improving Patient Satisfaction (NCT NCT01263639)

NCT ID: NCT01263639

Last Updated: 2014-07-28

Results Overview

Within 2 weeks of discharge from the hospital, but before the patient's first clinic visit, each group will be called by the Professional Resource Group as part of regular quality improvement by the Vanderbilt Medical Center Department of Strategic Development. The patients will be asked a series of questions aimed at determining overall patient satisfaction based on interactions with the attending orthopaedic trauma surgeon.

• Recruitment status: COMPLETED
• Study phase: NA
• Target enrollment: 228 participants
• Primary outcome timeframe: within 2 weeks of discharge and before first clinic appointment
• Results posted on: 2014-07-28

Participant Flow

January 2011 to December 2011. All patients were admitted from the ER to the orthopaedic trauma service and had operative injuries requiring surgery on the same admission.

Participant milestones

Measure	Intervention Group, Biosketch Card The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.	Control Group, Standard Care The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.
Overall Study STARTED	107	121
Overall Study COMPLETED	34	42
Overall Study NOT COMPLETED	73	79

Reasons for withdrawal

Measure	Intervention Group, Biosketch Card The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.	Control Group, Standard Care The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.
Overall Study Lost to Follow-up	66	70
Overall Study Exclusion =Admission greater than 7 days	7	9

Baseline Characteristics

Improving Patient Satisfaction Improving Patient Satisfaction

Baseline characteristics by cohort

Measure	Intervention Group, Biosketch Card n=107 Participants The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.	Control Group, Standard Care n=121 Participants The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.	Total n=228 Participants Total of all reporting groups
Age, Categorical <=18 years	6 Participants n=93 Participants	6 Participants n=4 Participants	12 Participants n=27 Participants
Age, Categorical Between 18 and 65 years	80 Participants n=93 Participants	88 Participants n=4 Participants	168 Participants n=27 Participants
Age, Categorical >=65 years	21 Participants n=93 Participants	27 Participants n=4 Participants	48 Participants n=27 Participants
Age, Continuous	42.7 years STANDARD_DEVIATION 17.3 • n=93 Participants	41.9 years STANDARD_DEVIATION 17.1 • n=4 Participants	42.3 years STANDARD_DEVIATION 15.8 • n=27 Participants
Sex: Female, Male Female	43 Participants n=93 Participants	52 Participants n=4 Participants	95 Participants n=27 Participants
Sex: Female, Male Male	64 Participants n=93 Participants	69 Participants n=4 Participants	133 Participants n=27 Participants
Region of Enrollment United States	107 participants n=93 Participants	121 participants n=4 Participants	228 participants n=27 Participants

PRIMARY outcome

Timeframe: within 2 weeks of discharge and before first clinic appointment

Within 2 weeks of discharge from the hospital, but before the patient's first clinic visit, each group will be called by the Professional Resource Group as part of regular quality improvement by the Vanderbilt Medical Center Department of Strategic Development. The patients will be asked a series of questions aimed at determining overall patient satisfaction based on interactions with the attending orthopaedic trauma surgeon.

Outcome measures

Measure	Intervention Group, Biosketch Card n=34 Participants The investigators aim to improve the patient-physician relationship and improve patient satisfaction by providing a biosketch card of the attending orthopaedic trauma surgeon to the patient. The biosketch card will include a picture of the attending orthopaedic surgeon with a brief synopsis of his or her: education background, specialty, surgical interests, research interests, and other interests including hobbies.	Control Group, Standard Care n=42 Participants The "intervention" group will receive an attending photo/biosketch card within 24 hours of admission while the control group will not. The control group will receive the usual/standard care as provided to all orthopaedic trauma admission patients without receiving a biosketch card.
Patient Satisfaction as Measured by Giving an "Excellent" Score on a 5-point Rating	25 participants	22 participants

Adverse Events

Intervention Group, Biosketch Card

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Control Group, Standard Care

Serious events: 0 serious events

Other events: 0 other events

Deaths: 0 deaths

Serious adverse events

Adverse event data not reported

Other adverse events

Adverse event data not reported

Additional Information

Dr. Brent J. Morris Orthopaedic Resident

Vanderbilt Medical Center

Phone: 615-835-0699

Email: brent.j.morris@vanderbilt.edu

Results disclosure agreements

• Principal investigator is a sponsor employee
• Publication restrictions are in place